Call on the mobile social mediation and intervention team

Last updated April 10, 2025

Are you experiencing social cohabitation problems in public spaces such as streets, alleys, parks or municipal facilities? The mobile social mediation and intervention team is there to provide support. The team intervenes in non-emergency situations where police presence is not required.

Available round the clock

EMMIS is composed of stakeholders from community organizations who travel in pairs to provide support in the event of incivility or conflicts related to the sharing of public space. 

The team is available 24 hours a day, 7 days a week. 

Depending on the situation, the team can provide: 

  • Mediation to de-escalate conflicts
  • References to appropriate resources for the people involved
  • Public prevention and awareness-raising
  • One-time assistance to vulnerable people

When to call the team? 

If the service is available in your borough, a few criteria must be met in order to call on the mobile social mediation and response team. The team only responds to situations that: 

  • Are non-urgent: not dangerous, violent or criminal
  • Affect social cohabitation: problems of occupancy of public space, incivility or abnormal behaviour
  • Involve social vulnerabilities: homelessness or residential instability, precariousness, addictions, mental health, marginalization, etc.
  • Take place in public space: streets, alleys, parks, municipal facilities, metro 

In an emergency or if you are concerned for your safety or that of another person, contact 911. 

EMMIS works in collaboration with local communities. The team travels in response to requests from community organizations, the SPVM, the STM, businesses and the population of the boroughs it currently serves. 

Unlike street workers and the mixed teams of the SPVM, the team does not provide follow-up services. Its mission is to resolve problematic situations on the spot. 

Rollout of service across Montréal 

EMMIS is currently serving Le Plateau-Mont-Royal, Mercier–Hochelaga-Maisonneuve, Le Sud-Ouest and Ville-Marie. It will be gradually rolled out across Montréal in 2025. 

For the status of the service in your borough, see the selector below. 

Partnership

The mobile social mediation and intervention team is a project made possible thanks to financial support from Québec’s Ministère de la Sécurité publique.

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The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the summer of 2025. 

Find out about social cohabitation services in your borough (in French).

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the summer of 2025.

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the fall of 2025.

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the fall of 2025.

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the summer of 2025.

The mobile social mediation and intervention team is available in your borough.

Service provider: Société de développement social (SDS) 

This community organization offers psychosocial intervention and mediation services. Its teams support vulnerable people, especially those experiencing homelessness or precariousness, to facilitate their integration and improve their well-being.

To reach out to the mobile social mediation and intervention team, contact 211.

For inquiries related to EMMIS, contact 311. 

Find out about social cohabitation services in your borough (in French).

The mobile social mediation and intervention team is available in your borough.

Service provider: Société de développement social (SDS) 

This community organization offers psychosocial intervention and mediation services. Its teams support vulnerable people, especially those experiencing homelessness or precariousness, to facilitate their integration and improve their well-being.

To reach out to the mobile social mediation and intervention team, contact 211.

For inquiries related to EMMIS, contact 311. 

Find out about social cohabitation services in your borough (in French).

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the fall of 2025.

The mobile social mediation and intervention team is available in your borough.

Service provider: Société de développement social (SDS) 

This community organization offers psychosocial intervention and mediation services. Its teams support vulnerable people, especially those experiencing homelessness or precariousness, to facilitate their integration and improve their well-being.

To reach out to the mobile social mediation and intervention team, contact 211.

For inquiries related to EMMIS, contact 311.

Find out about social cohabitation services in your borough (in French).

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the summer of 2025.

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the fall of 2025.

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the summer of 2025.

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the summer of 2025.

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the summer of 2025.

Find out about social cohabitation services in your borough (in French).

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the fall of 2025.

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the summer of 2025.

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the summer of 2025.

Reach out to the mobile social mediation and intervention team in your borough (in French).

The mobile social mediation and intervention team is available in your borough. 

Service provider: Société de développement social (SDS) 

This community organization offers psychosocial intervention and mediation services. Its teams support vulnerable people, especially those experiencing homelessness or precariousness, to facilitate their integration and improve their well-being.

To reach out to the mobile social mediation and intervention team, contact 211.

For inquiries related to EMMIS, contact 311.

Find out about social cohabitation services in your borough (in French).

The mobile social mediation and intervention team is currently not available in your borough. More updates to follow as the service gradually rolls out in the summer of 2025.

Find out about social cohabitation services in your borough (in French).