Contact us

Comments or questions? Any issues to report or follow up on with us? Our teams are here to help.

Contact 311

Whether online, by phone ou in person, we will do our best to respond as soon as possible.

  • Contact us
    Do you have a question or comment to share, or need an update from us? Tell us about it and we'll get back to you as soon as possible.
    Use the form
  • Report an issue
    Problems with garbage collection or sanitation issues in the park? Let us know so we can resolve the situation quickly.
    Submit your observations
  • Call us
    • 311
      514-872-0311 (from outside Montreal)
    • Regula Hours
      Monday to Friday from 8:30 a.m. to 8:30 p.m.Saturday, Sunday and holidays from 9 a.m. to 5 p.m.
  • Stop by our offices
    See the list of offices and permit counters in the borough for schedules and methods of payment.
    Find the nearest office
  • Use the city’s official app
    Would you like to follow snow removal operations, request a service or receive notices and alerts? Download 311 Montréal.
    Discover the app

Connect with your elected officials

Soraya Martinez Ferrada, mayor

Ask a question or share an opinion or idea. Send an invitation or ask for a promotional letter for your event.

Contact the mayor

How to file claims and complaints

  • Complaint
    Excessive noise, an unsanitary restaurant or a dog owner who does not comply with the rules? Let us know.
    File a complaint
  • Claim
    Réclamez une indemnité en cas de dommages matériels ou corporels.
    File a claim
  • Ombudsman
    As a last resort, file a complaint online to report a violation of your rights.
    Complete the claim form

Get help in an emergency

For all dangerous situations, call 911 for immediate assistance.