Contact us

Comments or questions? Any issues to report or follow up on with us? Our teams are here to help.

Contact 311

Whether in person, by phone, online or by e-mail, we will do our best to respond as soon as possible.

  • Call us

    • 311
      514-872-0311 (from outside Montreal)
    • Regula Hours
      Monday to Friday from 8:30 a.m. to 8:30 p.m.Saturday, Sunday and holidays from 9 a.m. to 5 p.m.

  • Report an issue

    Problems with garbage collection or sanitation issues in the park? Let us know so we can resolve the situation quickly.
    Submit your observations

  • Stop by our offices

    See the list of offices and permit counters in the borough for schedules and methods of payment.
    Find the nearest office

  • Contact us

    Avoid including your personal information (ID, date of birth) in your message.
    Use the form

Connect with your elected officials

How to file claims and complaints

  • Complaint

    Excessive noise, an unsanitary restaurant or a dog owner who does not comply with the rules? Let us know.
    File a complaint

  • Claim

    Réclamez une indemnité en cas de dommages matériels ou corporels.
    File a claim

  • Ombudsman

    As a last resort, file a complaint online to report a violation of your rights.
    Complete the claim form

Get help in an emergency

For all dangerous situations, call 911 for immediate assistance.