Contact us
Comments or questions? Any issues to report or follow up on with us? Our teams are here to help.

Contact 311
Whether online, by phone ou in person, we will do our best to respond as soon as possible.
Contact us
Do you have a question or comment to share, or need an update from us? Tell us about it and we'll get back to you as soon as possible.Report an issue
Problems with garbage collection or sanitation issues in the park? Let us know so we can resolve the situation quickly.Call us
- 311514-872-0311 (from outside Montreal)
- Regula HoursMonday to Friday from 8:30 a.m. to 8:30 p.m.Saturday, Sunday and holidays from 9 a.m. to 5 p.m.
Stop by our offices
See the list of offices and permit counters in the borough for schedules and methods of payment.
Connect with your elected officials
- Borough councilsBorough councils make decisions and adopt by-laws concerning urban planning, roads, permits, arts and culture and recreation.
- City councilCity council adopts the budget, by-laws, motions, subsidy programs and government agreements.
- Agglomeration councilThe agglomeration council adopts regulations and authorizes expenses related to common services for the entire island of Montréal.
How to file claims and complaints
Complaint
Excessive noise, an unsanitary restaurant or a dog owner who does not comply with the rules? Let us know.Claim
Réclamez une indemnité en cas de dommages matériels ou corporels.Ombudsman
As a last resort, file a complaint online to report a violation of your rights.
Get help in an emergency
For all dangerous situations, call 911 for immediate assistance.
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