Renew or replace your Accès Montréal card

Last updated June 22, 2023

If you wish to renew your Accès Montréal card if it is expired or about to expire, or if you want to replace it if it is lost or stolen, learn more about what you need to do.

Replacing a lost or stolen Accès Montréal card

You can apply for a new card at a point of sale or by writing to [email protected]. The replacement card is free of charge.

Renewing an Accès Montréal card

A renewal notice is sent to you by postal mail one month prior to your card’s expiry date.

Fees

1st card

$9

2nd card

$8

3rd card and subsequent

$7

Children under the age of 4: generally enjoy activities free of charge (check with Accès Montréal partners)

Required documents

You need to provide a photo only if you are replacing your card and if the photo was taken more than 3 years ago.

If you still live at the same address:

  • Renewal notice

If you have moved?

Your Accès Montréal card number and one proof of residence dated within the last 12 months, from the following documents:

  • Québec driver’s license
  • School or municipal tax account
  • Monthly statement from a credit or financial institution
  • Notice of tax assessment or T4 slip
  • Proof of identity and residence issued by Doctors of the World

Communication channels

Fill out the online form.

You will receive a sticker by postal mail within eight weeks of renewing. The transaction receipt may be used as a temporary card for six months.

Payment method accepted:

Credit card (MasterCard, Visa)

Renewing your card: Go to an Accès Montréal office with your old card.

  • Renewal : a renewal sticker will be put on your card that same day.
  • If you are replacing a card that is still valid, you will receive a temporary card that you can use until your new card arrives by mail. If your card has expired, you will be required to submit a new application.

Lost or stolen card: Go to an Accès Montréal office.

Payment methods accepted:

  • Cash
  • Debit card or credit card (MasterCard, Visa)
  • Cheque or money order payable to “Ville de Montréal” or “Accès Montréal card”

Carte Accès Montréal

700, Rue de la Gauchetière Ouest
28e étage
Montréal, QC H3B 5M2

Send your completed form, payment and a photo of yourself.

You will receive a sticker by postal mail within eight weeks of renewing.

Payment methods accepted:

Cheque or money order payable to “Ville de Montréal” or “Accès Montréal card”