Report a problem concerning a tourist accommodation

Think a tourist rental posted on platforms like Airbnb or Marketplace is illegal? Is a tourist accommodation creating problems for you? Find out how to report it.

On this page:

Tourist rental conditions

View the key elements of the legislation applicable to each type of rental:

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Renting a room or an entire principal residence to tourists is permitted anywhere in Montréal from June 10 to September 10, except in Lachine, Saint-Laurent and Saint-Léonard. An operating permit is required and certain conditions apply.

To find out more, visit: Rent your principal residence to tourists

Renting a house, a condo or an apartment that is not a principal residence to tourists is considered a commercial activity. This type of accommodation, authorized year-round, is only permitted in certain areas and requires an occupancy permit.

To find out more, visit: Operate a commercial tourist home

Rentals for more than 31 days are considered residential rentals and not short-term tourist accommodations. They are overseen by the Tribunal administratif du logement (TAL), which regulates the rights and obligations of renters.

When to report a problem

Non-compliance with the regulations

Please contact us is you think that a dwelling is not compliant with municipal regulations, for example:

A principal residence rented outside of the authorized period
A commercial tourist accommodation operated outside of the permitted areas
A person who rents their residence without a permit

Nuisances caused by a tourist accommodation

Report any nuisance related to a tourist accommodation. For example:
Garbage stemming from the rental
A cleanliness problem in a dwelling
Noise complaints made by neighbours

When in doubt, it is important to notify us, regardless of the situation.

Notify our team

Report nuisances

In addition to notifying us about the situation concerning a tourist accommodation, please use the appropriate online services so that our teams can intervene.

Report a collection issue
How to file a local noise complaint
Report a cleanliness issue

Last updated September 11, 2026