Recover belongings in storage after an eviction

Last updated January 31, 2025

If your belongings were stored following an eviction by a bailiff and you wish to recover them, you have a delay from the eviction date to claim them. Learn more about what you need to do.

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You have 60 days from the date of eviction to recover your belongings.

How to recover belongings

  1. Contact the borough to schedule an appointment at least one week prior to the date on which you want to recover your belongings. 
  2. Pay the storage fees at the permit counter, if applicable. 
  3. Get a document authorizing you to recover your belongings from the storage company. 
  4. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

Storage volume

Amount per day

1st container

Free

2nd container

$2.15

3rd container

$3.20

4thcontainer

$4.30

5th container or more

$5.40

Required documents

ID

One of the following documents:

  • Passport
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card

Schedule an appointment

By phone

Division des équipes techniques

514-868-4027

Leave a voice message. We will return your call within 24 hours, except on weekends.

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 60 days from the date of eviction to recover your belongings.

How to recover belongings

  1. Contact the borough by telephone to schedule an appointment at least 48 business hours prior to the date on which you want to recover your belongings.
  2. Get a document authorizing you to recover your belongings from the storage company. 
  3. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card

Schedule an appointment

By phone

514-493-5119

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 60 days from the date of eviction to recover your belongings.

How to recover belongings

The Côte-des-Neiges éco-quartier, also called the Société environnementale de Côte-des-Neiges (SOCENV), will transport and store your belongings. 

  1. Contact this organization at least 48 business hours prior to the date on which you want to recover your belongings. 
  2. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card

Schedule an appointment

By phone

Éco-quartier – Société environnementale de Côte-des-Neiges

514-738-7848

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 60 days from the date of eviction to recover your belongings.

How to recover belongings

The company Go Cube is mandated to transport and store your belongings after the eviction.

  1. Contact this organization at least 48 business hours prior to the date on which you want to recover your belongings. 
  2. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

There is no charge for storing belongings.

Required documents

ID with photo
  • Attestation d’identité et de résidence délivrée par Médecins du Monde
  • Carte de citoyenneté canadienne
  • Carte de résident permanent
  • Carte d’assurance maladie du Québec
  • Passeport en français ou en anglais avec vos date et lieu de naissance
  • Permis de conduire

Schedule an appointment

By phone

Go Cube 

514-738-6843

Get informed

By phone

Borough 

514-465-2707 or 514-865-2708 

Monday to Friday between 9 a.m. and 4 p.m. 

Outside of these hours, please leave a message.

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

If you accept the borough’s storage offer, you have 60 days from the date of eviction to recover your belongings.

How to recover belongings

  1. Schedule an appointment with the borough at least 48 business hours prior to the date on which you want to recover your belongings. 
  2. Recover your belongings Monday to Friday between 1 p.m. and 5 p.m. 
  3. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents when you recover you goods or your vehicle:

  • Québec health insurance card
  • Passport
  • Québec driver’s license

Schedule an appointment

In person
By phone

514-367-2381 

Please leave a message on voicemail and we will follow up as soon as possible during the following business hours:

Monday to Thursday : From 8:30 a.m. to 5 p.m.
Friday : 8:30 a.m. to 12 p.m.

By e-mail

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 60 days from the date of eviction to recover your belongings.

How to recover belongings

The company Go Cube is mandated to transport and store your belongings after the eviction.

  1. Contact Go Cube directly to schedule an appointment. 
  2. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card

Schedule an appointment

By phone

Go Cube 

514-738-6843

In person

Go Cube 

9301 Colbert Street
Montréal (Québec) H1J 1Z5

By e-mail

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 60 days from the date of eviction to recover your belongings.

How to recover belongings

The company Go Cube is mandated to transport and store your belongings after the eviction.

  1. Contact this organization at least 48 business hours prior to the date on which you want to recover your belongings. 
  2. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card

Schedule an appointment

By phone

Go Cube 

514-738-6843

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 30 days from the date of eviction to recover your belongings.

How to recover belongings

The company Go Cube is mandated to transport and store your belongings after the eviction.

  1. Contact Go Cube directly at least 48 business hours prior to the date on which you want to recover your belongings et get an appointment.
  2. Pay the storage fees to Go Cube.
  3. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

You must pay all the fees related to the pick-up, transportation, storage and recovery of your belongings.

H3-Complementary information on expulsion

Tribunal du logement’s decision

The expulsion stems from a decision by the Tribunal du logement (TAL), which received a complaint from your landlord. If the TAL determines that you are at fault, the landlord can evict you. 

Execution of decision by bailiff

The landlord will then ask a bailiff to send you a notice of execution: You must vacate your dwelling and bring your furniture, or pay the rent due. This notice will be sent at least 5 days prior to the scheduled eviction date. 

If you do not bring your belongings, the bailiff can leave them on the sidewalk, sell them to partially reimburse your landlord, or donate them to an organization. 

The borough is not required to give its consent to the bailiff, nor is it required to reconsider the latter’s decision concerning the belongings. 

The borough still gives you the option of temporarily storing your belongings (paid service) if you are unable to bring them with you.

Find help in case of expulsion

CRC - Centre de ressources communautaire de l’Ouest-de-l’île 
114 Avenue Donegani, Pointe-Claire, QC H9R 2V4 
 
Telephone : 514 694-6404

crcinfo.ca

Get informed

By phone

Division urbanisme, permis, inspection et sécurité publique 

 514-620-7729

By e-mail

You have 30 days from the date of eviction to recover your belongings.

How to recover belongings

The company Go Cube is mandated to transport and store your belongings after the eviction.

  1. Contact Go Cube directly to schedule an appointment 48 business hours prior to the date on which you want to recover your belongings.
  2. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card

Schedule an appointment

By phone

Go Cube 

514 738-6843

In person

Go Cube 

9301 Colbert Street
Montréal (Québec) H1J 1Z5

By e-mail

You have 30 days from the date of eviction to recover your belongings.

Storage

The borough only offers storage service for furniture and household appliances.

How to recover belongings

  1. Contact 311 at least 4 working days prior to the end of the 30-day period to schedule an appointment to recover your stored belongings. 
  2. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card

Schedule an appointment

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 60 days from the date of eviction to recover your belongings. 

You can request to extend storage by 30 days: Please contact us before the first 60-day period expires.

How to recover belongings

The company Go Cube is mandated to transport and store your belongings after the eviction.

  1. Contact 311 to schedule an appointment at least 48 business hours prior to the date on which you want to recover your belongings. 
  2. During the appointment at the borough, you must sign a document to give to the storage company. 
  3. Schedule an appointment with Go Cube to recover your belongings. 
  4. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

There is no charge for storing belongings.

Schedule an appointment

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

The company Go Cube is mandated to transport and store your belongings.

How to recover belongings

  1. Make an appointment with Go Cube to pick up your belongings.
  2. Also contact one of the borough inspectors at least 48 business hours before the date you want to collect your goods at Go Cube so that he or she can authorise the pickup.
  3. Arrange to bring a moving truck at your expense, as all your belongings must be recovered in one trip.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card

Contact

Go Cube

514 738-6843

The inpectors

Christian Ackad

 514-696-1377 
 
christian.ackad@montreal.ca 

Lisa Adipietro

514-696-1367 
 
lisa.adipietro@montreal.ca

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

At the time of expulsion, you must bring all your belongings using your own means of transportation. Arrange to come with a moving truck.

Exception: Agreement with an organization

If an organization is supporting or accompanying you and the organization has an agreement with the borough, Go Cube will transport and store your belongings.

You have 30 days from the date of eviction to recover your belongings.

How to recover belongings

1. Contact Go Cube to schedule an appointment at least 48 business hours prior to the date on which you want to recover the belongings. 

2. Arrange to bring a moving truck at your own expense, as all your belongings must be moved at one and the same time.

Storage fees

There is no charge for storing belongings.

Schedule an appointment

By phone

Go Cube 

514-738-6843

Get informed

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 60 days from the date of eviction to recover your belongings.

How to recover belongings

The company Go Cube is mandated to transport and store your belongings after the eviction.

  1. 1. Contact Go Cube to schedule an appointment at least 48 business hours prior to the date on which you want to recover the belongings. 
  2. 2. Arrange to bring a moving truck at your own expense, as all your belongings must be moved at one and the same time.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card

Schedule an appointment

By phone

Go Cube 

514-738-6843

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 30 days from the date of eviction to recover your belongings.

How to recover belongings

  1. Contact 311 to schedule an appointment at the Accès Montréal office. 
  2. Pay the storage fees and go in person to the storage location. 
  3. Arrange to bring a moving truck at your own expense, as all your belongings must be moved at one and the same time.

Storage fees

The amount will be specified to you at the time of your appointment at the Accès Montréal office.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card

Schedule an appointment

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 60 days from the date of eviction to recover your belongings.

How to recover belongings

  1. Contact 311 to schedule an appointment between 48 and 24 business hours prior to the date on which you want to recover the belongings. 
  2. Arrange to bring a moving truck at your own expense, as all your belongings must be moved at one and the same time.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents:

  • Québec health insurance card
  • Passport
  • Québec driver’s license

Schedule an appointment

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 60 days from the date of eviction to recover your belongings.

How to recover belongings

  1. Contact 311 at least 48 business hours prior to the date on which you want to recover your belongings. Someone will return your call and give you an appointment at the permit counter. 
  2. The day of the appointment, pay the fees in full and recover your belongings. 
  3. Arrange to bring a moving truck at your own expense, as all your belongings must be moved at one and the same time.

Storage fees

Storage is free of charge, but you must pay the fees for the transportation of your belongings from the expulsion location to the storage location.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card

Apply to recover your belongings

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 60 days from the date of eviction to recover your belongings.

How to recover belongings

The company Go Cube is mandated to transport and store your belongings after the eviction.

  1. Contact 311 to file a request, then go in person to the Accès Montréal office to complete the procedure. 
  2. You will receive a document valid for 5 business days, which will allow you to recover your belongings. 
  3. Contact Go Cube within 48 business hours to schedule an appointment to recover your belongings. 
  4. Arrange to bring a moving truck at your own expense, as all your belongings must be moved at one and the same time. A $50 fee will apply in the event that you fail to show up for an appointment.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card
Proof of address

One of the following documents:

  • A storage notice left by Go Cube or a notice of execution issued by the bailiff.
  • Bill from a public utility (electricity, telephone, gas or cable provider) that is less than three months old
  • Bill from an educational institution that is less than three months old
  • Record of Employment Insurance
  • Monthly statement from a credit or financial institution that is less than three months old
  • Notice of assessment from Revenu Québec or the Canada Revenue Agency
  • Québec health insurance card renewal notice
  • School or municipal tax account
  • Recent home insurance certificate or statement
  • Accès Montréal card
  • Proof of identity and residence card issued by the Bureau d’intégration des nouveaux arrivants à Montréal (BINAM)

Apply to recover belongings

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – Ville-Marie

800 Boulevard De Maisonneuve Est
Ground floor
Montréal, QC H2L 4L8

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.

You have 60 days from the date of eviction to recover your belongings.

How to recover belongings

The company Go Cube is mandated to transport and store your belongings after the eviction.

  1. Contact the permit counter to schedule an appointment at least one week prior to the date on which you want to recover your belongings. 
  2. Pay the storage fees at the permit counter, if applicable. 
  3. Get a document authorizing you to recover your belongings from the storage company. 
  4. Arrange to bring a moving truck at your expense, as all your belongings must be recovered at one and the same time.

Storage fees

There is no charge for storing belongings.

Required documents

ID

One of the following documents:

  • Passport or birth certificate in French or in English showing your date and place of birth
  • Québec driver’s license
  • Québec health insurance card
  • Permanent resident card
  • Citizenship card

Schedule an appointment or get informed

By phone

Permit counter – Villeray–Saint-Michel–Parc Extension 

514-868-3509

In person

Permit counter – Villeray–Saint-Michel–Parc Extension 

405 Avenue Ogilvy
Suite 111
Montréal, QC H3N 1M3

Submit a claim

If you consider that your belongings have been damaged, you can file a claim against the city within 15 days.