• Each encampment is analyzed to identify risks (fire, health, crime or dangerous location). This analysis makes it possible to adapt interventions and mobilize the right teams. 
• Teams, including from the fire department (Service incendie de Montréal - SIM), carry out preventive inspections and provide safety guidelines onsite. 
• The Service de police de la Ville de Montréal (SPVM) performs rounds and ensures the safety of people onsite, as needed. 
• Municipal teams ensure waste management and cleaning in collaboration with residents of encampments to improve living conditions and mitigate public health risks. 
• Temporary washroom facilities, garbage bins, etc. are installed near certain encampments.

The city and the health network finance organizations that refer people to resources adapted to their needs. 

Support is provided onsite through a varied offer of services, including assistance with legal and administrative procedures, housing searches and community reintegration, depending on the needs. 

Essential resources, such as drop-in centres, also help meet basic needs (food, rest, psychosocial support).

The city’s approach to finding lasting solutions is based on cooperation, mediation, dialogue and awareness-raising. Its mediation teams deal directly with the people concerned in an effort to de-escalate tensions and promote constructive dialogue. 

The mobile social mediation and intervention team (ÉMMIS) travels in response to calls for one-time assistance and to direct people toward the required resources. 

The city also helps establish good neighbourliness committees, which bring together community organizations, institutional partners and municipal departments. These spaces for discussion allow stakeholders to share their concerns, identify concrete courses of action, and follow up on situations in neighbourhoods. 

By promoting dialogue and mutual understanding, the committees help foster a sense of safety, prevent conflicts and improve quality of life for the community as a whole.

Relocation will only be considered as a last resort, for safety reasons or for purposes of managing public spaces, always with an eye to providing support in a spirit of respect.

• 311: To share your concerns in relation to an encampment or cleanliness issues (accumulation of garbage, noise nuisances, feeling of insecurity, etc.). 
• 211: To receive assistance from ÉMMIS (ease tensions in public spaces or facilitate communication with residents of an encampment) and referrals to resources for assistance. 
• 911: To report an emergency or if you fear for a person’s safety (crime in progress, risk of fire, violence, etc.). 
• Info-Social 811: To receive psychosocial support free of charge if the situation is affecting your mental health (anxiety, stress, etc.).

• View the encampment management protocol (in French)