Report damages caused by sidewalk repairs

Have you observed damage to your hedges, lawn, fence or other private property following repairs carried out on the sidewalk? Learn how to report the damage to your borough.

Sidewalk repairs can cause damage to property bordering the sidewalk. The damage can concern the hedges, fence or lawn on your property.

The borough, contractor or public utility responsible for carrying out the work is required to leave the property in its original condition after their work is completed or compensate you if it is not possible to repair the damaged property.

When reporting the damage observed, it is important to identify the borough, contractor or public utility responsible for carrying out the work.

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Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Public works employees

Please contact 311 by telephone.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Public works employees or private contractor hired by the city

Please submit your request to the Direction des travaux publics (public works) in your borough.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly

Communication channels

By mail

Direction des travaux publics

7171, rue Bombardier
Anjou, QC H1J 2E9

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

City staff or contractor

Please file a claim within 15 days of the damage or call 311. 

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Report damages

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please submit your request for repairs to the Accès Montréal office in your borough, which will contact the contractor responsible for carrying out the work.

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Point de service

1800 Boulevard Saint-Joseph
Montréal, QC H8S 2N4

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Public works employees or private contractor hired by the city

Call 311.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Private contractor hired by the city

Please submit your request to the Service des infrastructures, de la voirie et des transports.

Public works employees

Please call 311 to have your lawn repaired.

For gates, hedges, sidewalks, paving stones or any other structures, you must file a claim within 15 days of the event. 

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Report damages

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

For lawns damaged by public works employees.

Service des infrastructures, de la voirie et des transports

801, rue Brennan, 7e étage
Montréal, QC H3C 0G4

Work carried out by a private contractor hired by the city.

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Private contractor hired by the city

Please submit your request to the borough.

Public works employees

Please submit your request to the borough.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Private contractor hired by the city

Please submit your request to the borough.

Public works employees

Please submit your request to the Division des travaux publics in your borough.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Points de service

350 Montée de l'Église
Montréal, QC H9C 1G9

15795, boulevard Gouin Ouest
Montréal, QC H9H 1C5

Direction des travaux publics

350A, montée de l'église
L'Île-Bizard, QC H9C 1G9

For work carried out by public works employees.

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Private contractor hired by the city

Please submit your request to the Service des infrastructures, de la voirie et des transports.

Public works employees

Please contact 311 by telephone.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Service des infrastructures, de la voirie et des transports

801, rue Brennan, 7e étage
Montréal, QC H3C 0G4

For work carried out by a private contractor hired by the city.

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Private contractor hired by the city

Please submit your request to the Service des infrastructures, de la voirie et des transports

Public works employees

Please contact 311 by telephone.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Service des infrastructures, de la voirie et des transports

801, rue Brennan, 7e étage
Montréal-Nord, QC H3C 0G4

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Private contractor under contract

Please submit your request to the Bureau de projet in your borough.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Bureau de projet

600, avenue de la Gare-de-Triage
Outremont, QC H2V 0A8

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Public works employees

Please submit your request to the Division des travaux publics in your borough.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Direction des travaux publics

Division des infrastructures
13665, boulevard de Pierrefonds
Pierrefonds, QC H9A 2Z4

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Work on the road network

Please submit your request to the Division de la conception et de la réalisation des travaux.

Public works employees

Please contact 311 by telephone.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Direction du développement du territoire et des études techniques

Division de l'ingénierie
12090, rue Notre-Dame Est
Montréal, QC H1B 2Z1

For work carried out on the road network
Division de la conception et de la réalisation des travaux
801, rue Brennan, 7e étage
Montréal (Québec)
H3C 0G4

No matter who caused the damage, you must act quickly to exercise your rights.

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Private contractor hired by the city

Contact 311. The department will send your query to the project manager. In the event of a lawsuit, you will have to file a claim against the contractor who caused the damage. 

Public works employees

To have your lawn fixed, contact the borough.  If the damage was done to a fence, a hedge, a sidewalk, a paving stone or another structure, you must make a claim within 15 days following the event.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Point de service

5650 Rue D'Iberville
2nd floor
Montréal, QC H2G 2B3

Direction des travaux publics

Division de la conception et de la réalisation des travaux
801, rue Brennan, 7e étage
Montréal, QC H3C 0G4

For work carried out by a private contractor hired by the city.

Information pending.

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work.

Public works employees or private contractor hired by the city

Call 311.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please direct your request for repairs to the borough’s Accès Montréal office, which will directly contact the persons in charge of the work.

Communication channels

In person

Point de service

4555 Rue de Verdun
Montréal, QC H4G 1M4

Please submit your request as follows, based on the type of work that was carried out.

Work on arterial roads, historical buildings, and water management

These work operations are carried out by private contractors hired by the city. Please submit your request to the Service du développement et des opérations’ Division de la conception et de la réalisation des travaux.

Work carried out under the local road repair program (PRR) 

Please submit your request to the Direction des travaux publics in your borough.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Service des infrastructures, de la voirie et des transports

Division de la réalisation des travaux
801, rue Brennan, 7e étage
Montréal, QC H3C 0G4

For work carried out by a private contractor hired by the city.

Please direct your request as follows, depending on who was responsible for doing the sidewalk repair work..

Private contractor hired by the city

Please submit your request to the engineering team responsible for overseeing the work.

Public works employees

Please contact 311 by telephone.

Public utility company (Bell, Hydro-Québec, Énergir, etc.)

Please contact the concerned company directly.

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Direction des travaux publics

Division de la voirie – Propreté et circulation
3699, boulevard Crémazie Est
Montréal, QC H1Z 2K3