Has the book, DVD or document you borrowed from the library been lost or damaged? Find out how to report the situation and pay the fees applied to repairing or replacing a document.

If a book or other item is not available at the library because someone else has borrowed it, you can ask to have it put on hold. We will send you a notice as soon as the item is available for pickup.

Haven’t finished reading the books or viewing the documents you borrowed from the library? Not to worry, you can hang on to them for longer by extending the loan period online, on site or by telephone.

In order to borrow books, films, music or other documents from a Montréal library, all you need to do is show a valid library card. You are entitled to a maximum number of documents for a period that varies, depending on the type of document you borrow.

Do you have a library subscription? You can access your account online, view the list of documents borrowed or reserved, or change your personal information.

Did you lose your library card or have it stolen? Report it. The card will be cancelled and you will be able to replace it at little cost or free of charge if the card is stolen.

Do you live in Montréal and want to cancel your library subscription? Find out how to cancel your subscription.

Do you represent a school, a childcare centre (CPE) or a community organization located in Montréal? Subscribe free of charge to a Montréal library on behalf of the organization for work purposes.

Do you live outside of Montréal, but own property in the city? You can still use the services and resources available through the city’s library network by subscribing free of charge.

Do you live outside of Montréal, but study in the city? You are entitled to use the services and resources available through the city’s library network. Subscribe free of charge.