How to file a complaint concerning noise from a business establishment

Last updated November 27, 2023

Does music from a bar keep you awake at night? Or is it noise from a rehearsal space that bothers you? You can file a complaint. Here’s how to do it.

A complaint about noise from a business may concern loud music or noisy customers from a restaurant, bar, terrace, theatre or rehearsal room. Noise coming from an auto repair shop or any other business can also be reported.

Select your borough to find out what the current regulations are and whether your complaint is valid. Which organization you must contact to stop the noise also varies from borough to borough.

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There are no specific regulations regarding noise from businesses in your neighbourhood, but you can still file a complaint. In doing so, you will have to provide the address of the offender.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please contact your local police station to request immediate action to stop the noise.

Legislation

There are no specific regulations regarding noise from businesses in your neighbourhood, but you can still file a complaint. In doing so, you will have to provide the address of the offender.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please contact your local police station to request immediate action to stop the noise.

Legislation

There are no specific regulations regarding noise from businesses in your neighbourhood, but you can still file a complaint. In doing so, you will have to provide the address of the offender.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please contact 911 to request immediate action to stop the noise.

Legislation

There are no specific regulations regarding noise from businesses in your neighbourhood, but you can still file a complaint. In doing so, you will have to provide the address of the offender.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Legislation

There are no specific regulations regarding noise from businesses in your neighbourhood, but you can still file a complaint. In doing so, you will have to provide the address of the offender.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Is your complaint admissible?  Here are the current regulations concerning noise from a business in your neighbourhood.  To file your complaint, you will need to provide the address of the offender.

Auto repair garage

Owners of automotive service facilities must close their garage doors when their operations generate noise. 

Restaurants, terraces and bars

The police deal with reports of music coming from these establishments as well as noise associated with the behaviour of patrons outside.

Communication channels

By phone

Local police station

514-280-2222

Legislation

Is your complaint admissible?  Here are the current regulations concerning noise from a business in your neighbourhood.  To file your complaint, you will need to provide the address of the offender.

Auto repair garage

Owners of automotive service facilities must close their garage doors when their operations generate noise. 

Restaurants, terraces and bars

The police deal with reports of music coming from these establishments as well as noise associated with the behaviour of patrons outside.

You can also a file a complaint with the Régie des alcools, des courses et des jeux which issues liquor licenses to establishments.

To have noise complaints resolved quickly, contact your neighbourhood station.

Communication channels

Neighbourhood station

514-280-0115

Legislation

Is your complaint admissible?  Here are the current regulations concerning noise from a business in your neighbourhood.  To file your complaint, you will need to provide the address of the offender.

Commercial and industrial activities

Businesses and industries located near a residence must keep their doors and windows closed. An exterior opening is permitted for loading and unloading of vehicles between 7 a.m. and 8 p.m.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Legislation

Is your complaint admissible?  Here are the current regulations concerning noise from a business in your neighbourhood.  To file your complaint, you will need to provide the address of the offender.

Auto repair garage

Owners of automotive service facilities must close their garage doors when their operations generate noise.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please contact your local police station to request immediate action to stop the noise.

Legislation

Is your complaint admissible?  Here are the current regulations concerning noise from a business in your neighbourhood.  To file your complaint, you will need to provide the address of the offender.

Commercial activities

Any complaint about noise associated with the behaviour of customers or employees of a business or occurring at night should be reported to the SPVM.

The intensity of noise from a commercial or industrial establishment must not exceed levels specified in the zoning by-law under classification of uses and environmental protection standards.

Nuisances caused by excessive noise from a stationary device related to business or industry activities (ventilation, air conditioning, etc.) may be reported to the borough.

Exterior terrace of a business

Terraces may be open from 8 a.m. to 11 p.m.

Loudspeakers must not be installed on the terrace and no music may be played from the main building for the benefit of patrons on the terrace.

The terrace must not be used to present concerts, shows, theatrical and film performances or dance activities.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please contact your local police station to request immediate action to stop the noise.

Legislation

There are no specific regulations regarding noise from businesses in your neighbourhood, but you can still file a complaint. In doing so, you will have to provide the address of the offender.

Communication channels

By phone

Public security division

514-495-6241

There are no specific regulations regarding noise from businesses in your neighbourhood, but you can still file a complaint. In doing so, you will have to provide the address of the offender.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Legislation

There are no specific regulations regarding noise from businesses in your neighbourhood, but you can still file a complaint. In doing so, you will have to provide the address of the offender.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please contact your local police station to request immediate action to stop the noise.

Legislation

Is your complaint admissible?  Here are the current regulations concerning noise from a business in your neighbourhood.  To file your complaint, you will need to provide the address of the offender.

Commercial activities

Doors and windows of restaurants and reception and performance rooms must be closed from 11 p.m. to 7 a.m.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please contact your local police station to request immediate action to stop the noise.

Legislation

There are no specific regulations regarding noise from businesses in your neighbourhood, but you can still file a complaint. In doing so, you will have to provide the address of the offender.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Legislation

There are no specific regulations regarding noise from businesses in your neighbourhood, but you can still file a complaint. In doing so, you will have to provide the address of the offender.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please contact your local police station to request immediate action to stop the noise.

Legislation

Is your complaint admissible?  Here are the current regulations concerning noise from a business in your neighbourhood.  To file your complaint, you will need to provide the address of the offender.

Terraces 

Making noise is prohibited between 11 p.m. and 7 a.m. on commercial terraces located on Rue Wellington and between Boulevard LaSalle and the St. Lawrence River. Making noise between 9 p.m. and 7 a.m. on other commercial terraces is prohibited.

Gasoline delivery

Gasoline delivery at service stations is permitted between 7 a.m. and 11 p.m.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Legislation

Excessively loud music from concert halls can also be reported. To make a complaint, you must provide the address of the offender.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Legislation

Is your complaint admissible?  Here are the current regulations concerning noise from a business in your neighbourhood.  To file your complaint, you will need to provide the address of the offender.

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Legislation