• Contact the mobile mediation and social intervention team

Cleanliness and maintenance of public places 

Do you notice a cleanliness problem, benches or facilities that need to be repaired? Contact 311 or use our app.

Camping and makeshift shelters 

The city considers that urban camps are not a viable, safe or sustainable solution, in particular for reasons of safety of the occupants and that of the surrounding residents. Response is gradual and humane. 

Find out more about the city’s approach to managing encampments (in French).

Concerned about a makeshift camp or shelter? Contact 311.

City commitments 

Montréal’s Solidarity, Equity and Inclusion Plan 2021-2025 includes several actions to combat homelessness and promote the inclusion of our most vulnerable clientele.

The report (in French) of the ad hoc committee on the issues and needs of people who do not have access to housing puts forth solutions to help these vulnerable people. Experts from the municipal sector, the health and social services network and the community, research and business sectors participated in this city initiative.