24/7 intervention teams

In collaboration with the Société de développement social, the team currently works in four boroughs: Ville-Marie, Le Sud-Ouest, Le Plateau-Mont-Royal and Mercier-Hochelaga-Maisonneuve. The team is available 24 hours a day, 7 days a week. Responders travel by car in groups of two and respond to intervention needs on the ground. 

Due to the temporary and exceptional contribution of ÉMMIS to the new warming centre at the Lucien-Saulnier building, the service may be less accessible at certain times.

Action and prevention

The mobile social mediation and intervention team responds to calls from: 

• Montréal’s police department, offering a more suitable alternative to non-emergency and non-criminal calls
• Residents, merchants, community organizations, municipal or borough services who are involved in a social cohabitation issue
• Constables in the metro (STM)

Depending on the situation, the team can provide: 

• A visible presence in public places
• Prevention and education
• Referrals to available community and institutional resources as well as vehicle escorts
• Mediation of verbal agreements between parties 

The team’s objectives are to: 

• Reduce the number and duration of police interventions in matters of social cohabitation
• Increase awareness of social cohabitation issues
• Improve social cohabitation between different groups in public spaces
• Keep in people vulnerable situations out of the court system
• Facilitate the use of community, social and health services
• Increase people’s sense of safety

The mobile social mediation and intervention team distinguishes itself from outreach or mixed response teams (such as police officers and social workers) by acting in non-emergency and non-criminal situations that require an immediate and timely response. As such, it does not provide follow-up services over time. Rather, its work complements other existing services and resources. 

Contacts

Do you live or run a business in Ville-Marie, Le Sud-Ouest, Le Plateau-Mont-Royal or Mercier-Hochelaga-Maisonneuve? Are you experiencing social cohabitation issues? 

Contact the mobile mediation and social intervention team 24 hours a day, 7 days a week at 438-372-4387. 

In the event of an emergency, call 911. 

For more information, write to [email protected]. For any other questions related to social cohabitation, call 311.