Mobile social mediation and intervention team

Last updated November 29, 2023
Reading time: 2 min

The mission of the mobile mediation and social intervention team is to act quickly in response to conflict, distress or cohabitation situations in public spaces that affect vulnerable people.

In collaboration with the Société de développement social, the mobile team is currently available 24 hours a day, 7 days a week, in 4 boroughs: Ville-Marie, Le Sud-Ouest, Le Plateau Mont-Royal and Mercier-Hochelaga-Maisonneuve.

Social intervention to de-escalate conflicts

The mobile team uses social intervention and mediation to de-escalate volatile or disturbing situations, refer at-risk individuals to appropriate community resources and apply prevention strategies while maintaining a visible presence in public places. 

In this regard, it aims to create a number of positive transformations that benefit residents, neighbourhoods and community networks, such as:

  • Offering an alternative to police intervention
  • Facilitating access to social, health or community services to vulnerable or at-risk people
  • Keeping vulnerable people out of the legal system 
  • Improving social cohabitation among different groups who share public space 
  • Increasing public feeling of safety

Social mediators in public places

Several civilian social workers are part of this project, which the first of its kind that has been developed by a Québec municipality. To improve social cohabitation, these workers, who are easily identifiable, travel by car. They can respond to both:

  • The Montréal police department, offering a more adaptable response to non-urgent, non-criminal calls.
  • Residents, merchants, community organizations, municipal services or boroughs involved in a social cohabitation issue.

The mobile team is different from street work or mixed response teams (such as both police and social workers) in that it takes action in non-urgent, non-criminal situations that require an occasional and/or immediate  response. The team does not offer follow-up services. Instead, it complements other existing services and resources.

Depending on situations and needs, the team’s response or mediation may include the following services:  

  • Referral or relay to available community and institutional resources
  • Escorting people in vulnerable or at-risk situations by car to these community and institutional resources
  • Information and awareness-raising for all parties (rights and responsibilities, explanations of realities, training, etc.)
  • Verbal agreements between parties to resolve conflicts concerning social cohabitation in public spaces.


Do you live or run a business in Ville-Marie, Le Sud-Ouest, Le Plateau-Mont-Royal or Mercier-Hochelaga-Maisonneuve? Are you experiencing issues related to social cohabitation?

Contact the mobile mediation and social intervention team 24 hours a day, 7 days a week at [email protected]

In the event of an emergency, call 911. 

For any other questions related to social cohabitation, call 311.

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