File a request to shut off, turn on or locate a water service line
Are you renovating your bathroom? Is a plumbing company scheduled to carry out work in your home? Don’t know where the exterior water service inlet is located on your property? Learn more about the steps to follow, based on the borough in which you live.
You must contact your borough to shut off and turn on the exterior water service line between your building and the municipal water main beneath the street. A water valve is also called a water service box.
Building owners are responsible for the water service piping systems that extend from their property to the valve located between their building and the municipal water main beneath the street.
Your borough can also help you determine where the water valve is located on your property, and have the valve levelled. Levelling the water valve may be required after repair work is carried out on a residential driveway entrance. Levelling also lets you ensure that the valve height is flush with the ground.
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Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Levelling the exterior valve
Work on levelling the exterior valve, for example after repairs to the parking entrance, is done by appointment.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Urgent action
A request is deemed urgent if there is no water service or if there is water infiltration damage to the interior of your home. For example:
- You are unable to shut off the main water service valve after the hot water tank falls to the ground.
- The main valve inside your home is broken in the closed position and you have no water service.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Planned action
In the following cases, the request can be planned:
- You are renovating your bathroom (replacing a sink or a bath).
- A plumbing company is carrying out work inside your house.
- You’ve asked to have the water service shut-off valve levelled (repair work on the driveway entrance).
Please schedule an appointment 72 hours in advance.
Appointments are available Monday through Thursday between, entre 8 a.m.and 4 p.m.
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Levelling the exterior valve
Work on levelling the exterior valve, for example after repairs to the parking entrance, is done by appointment.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Urgent action
A request is deemed urgent if there is no water service or if there is water infiltration damage to the interior of your home. For example:
- You are unable to shut off the main water service valve after the hot water tank falls to the ground.
- The main valve inside your home is broken in the closed position and you have no water service.
This service is offered every day, 24 hours a day.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Planned action
In the following cases, the request can be planned:
- You are renovating your bathroom (replacing a sink or a bath).
- A plumbing company is carrying out work inside your house.
- You’ve asked to have the water service shut-off valve levelled (repair work on the driveway entrance).
Please schedule an appointment 5 days in advance.
Appointments are available Monday through Thursday between 7 a.m. and 11:30 a.m. and between noon and 3:45 p.m.
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Urgent action
A request is deemed urgent if there is no water service or if there is water infiltration damage to the interior of your home. For example:
- You are unable to shut off the main water service valve after the hot water tank falls to the ground.
- The main valve inside your home is broken in the closed position and you have no water service.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Planned action
In the following cases, the request can be planned:
- You are renovating your bathroom (replacing a sink or a bath).
- A plumbing company is carrying out work inside your house.
- You’ve asked to have the water service shut-off valve levelled (repair work on the driveway entrance).
Please schedule an appointment 48 hours in advance. A fee will be applied beyond this period.
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
Fee (taxes included)
- Planned action schedule 48 hours in advance: $390
- Unwarranted urgent action: $390
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Levelling the exterior valve
Work on levelling the exterior valve, for example after repairs to the parking entrance, is done by appointment.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Levelling the exterior valve
Work on levelling the exterior valve, for example after repairs to the parking entrance, is done by appointment.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes). Please schedule an appointment 48 hours in advance.
Urgent action
A request is deemed urgent if there is no water service or if there is water infiltration damage to the interior of your home. For example:
- You are unable to shut off the main water service valve after the hot water tank falls to the ground.
- The main valve inside your home is broken in the closed position and you have no water service.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Planned action
In the following cases, the request can be planned:
- You are renovating your bathroom (replacing a sink or a bath).
- A plumbing company is carrying out work inside your house.
- You’ve asked to have the water service shut-off valve levelled (repair work on the driveway entrance).
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Les demandes de fermetures d’eau doivent être reçues au moins 48 heures à l’avance.
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Levelling the exterior valve
Work on levelling the exterior valve, for example after repairs to the parking entrance, is done by appointment.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Urgent action
A request is deemed urgent if there is no water service or if there is water infiltration damage to the interior of your home. For example:
- You are unable to shut off the main water service valve after the hot water tank falls to the ground.
- The main valve inside your home is broken in the closed position and you have no water service.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Planned action
In the following cases, the request can be planned:
- You are renovating your bathroom (replacing a sink or a bath).
- A plumbing company is carrying out work inside your house.
- You’ve asked to have the water service shut-off valve levelled (repair work on the driveway entrance).
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
A request to shut off, reopen, locate or level an exterior valve (service box) can be made in the morning, for same-day service.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
A request to shut off, reopen, locate or level an exterior valve (service box) must be made to the borough by calling 311.
Appointments are available with supervisors Monday through Thursday between 8 a.m. and 4:30 p.m. A fee will be applied outside of these hours.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
Fees (taxes included)
Monday to Thursday after 4:30 p.m. and Friday to Sunday: $90 per period of three hours.
You can pay in cash or by cheque made payable to “Ville de Montréal.”
A receipt can be issued, upon request, within 24 to 72 hours.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
The borough must locate and check to make sure that the exterior water valve (also known as a water service box) is in good working condition before shutting it off or levelling it.
Timeframes vary for shutting off, turning on and locating an exterior water valve.
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
If there should be flooding on your property, infiltration in your home or if you hear a continuous whistling sound in your plumbing, contact us immediately.
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Montréal, QC H1E 6X5
Montréal, QC H1B 2Z1
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Levelling the exterior valve
Work on levelling the exterior valve, for example after repairs to the parking entrance, is done by appointment.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
It is strictly forbidden to tamper with city water valves. Only public works crews are authorized to carry out these operations.
For example, the valve located at the property line (between city property and private property) is the exclusive responsibility of the city.
To have water shut off, make an appointment 72 hours before the water is to be shut off.
To have water turned on, make your request on the day that you’d like the water turned on.
To turn on or shut off your water service line, whether urgently or by appointment, please call 311 at any time.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
Forewomen and foremen offer appointments from 8 a.m. to 4 p.m. Monday to Thursday and from 8 a.m. to 7 p.m. Friday to Sunday.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Please allow for a period of 4 to 7 days to shut off, reopen, locate or level the exterior valve (service box). If it is an emergency (strong water flow from a leak inside the house), repairs can be made in less than 4 hours.
Who can apply
You can apply if you are the owner of the building or if you represent the owner. You must be on site at the time of the closing and opening of the water service inlet.
You must make a request to have the city check the service box before any action, urgent or planned, is taken. The city is not responsible for paying any fees associated with the poor condition of the box.
Urgent action
A request is deemed urgent if there is no water service in the house or in the building, or if there is water infiltration damage to the interior of your home.
Fees
Taxes are not included.
- Monday to Thursday, 6:30 a.m. to 4 p.m: This service is free of charge.
- Monday to Thursday, 4 p.m. to 6:30 a.m: Fees are based on the valve’s diameter.
- diameter less than 150 mm: $214 for 3 hours
- diameter equal to or greater than 150 mm: $428 for 3 hours
- Friday to Sunday, 24 hours a day: Fees are based on the valve’s diameter.
- diameter less than 150 mm: $214 for 3 hours
- diameter equal to or greater than 150 mm: $428 for 3 hours
Planned action
In the following cases, the request can be planned:
- You are renovating your bathroom (replacing a sink or a bath).
- A plumber is carrying out work inside your house.
- You’ve asked to have the water service shut-off valve levelled (repair work on the driveway entrance).
This service is free of charge from Monday to Thursday from 7 a.m. to 3 p.m.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Apply
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Please allow for a period of 72 hours to have the exterior valve shut off (service box).
This service is offered free of charge from Monday to Thursday between 7:30 a.m. and 12 p.m. and between 1 p.m. and 3 p.m., except for emergencies, which can be dealt with outside of these hours.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Levelling the exterior valve
Work on levelling the exterior valve, for example after repairs to the parking entrance, is done by appointment.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Water service inlet
Completion times can vary for work operations that involve shutting off and reopening, locating and levelling exterior valves (service boxes).
Who can make the request?
A building owner or representative of the building owner can make the request. The representative must be on site when the water service inlet valve is shut off or reopened.
If there is significant water leakage on your property or water infiltration inside your home, or if you hear a continuous whistling sound coming from your pipes, please contact us immediately.
Levelling the exterior valve
Work on levelling the exterior valve, for example after repairs to the parking entrance, is done by appointment.
Communication channels
By phone
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
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