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Apply to have a sewer connection repaired

Last updated May 6, 2022
Related to
  • Water supply and sewer systems

Is your sewer pipe blocked? Do you think it might be broken? If it is located beneath the street, we can help you. Learn how you can apply to have the borough repair a sewer connection.

The sewer connection is the conduit or duct that connects a building to the public sewer line. The duct is used to discharge wastewater and rainwater from the building into the municipal sewer system. There are three types of sewer connection:

  • Sanitary: Wastewater from household use
  • Pluvial: Rainwater
  • Combined sewer: Both wastewater and rainwater

Building owners and the city share an obligation to ensure that sewer connections are in good working condition. In certain cases, a building owner can file an application to have the city correct structural problems with sewer connections beneath public property.

Shared responsibilities

  • Building owners are responsible for maintaining all the sewer connections in their building, including beyond their property limits, or up to the point of connection with the municipal sewer beneath the street.
  • In the event of a structural problem with the sewer, the city will carry out repairs only on the publicly-owned portion. In general, these repairs are carried out between the months of May and November. Only cases involving a sewer back-up inside a home are dealt with during the winter.

Eligibility criteria

  • The work concerns a problem on public property.
  • The sewer connection is:
    • not greater than 225 mm in diameter for a pluvial sewer or combined sewe
    • not greater than 150 mm in diameter for a sanitary sewer
  • The defect concerns the structure: breakage, punctures, staggered joints, etc
  • The problem was not caused by work or the disposal of products, such as oil, grease or acid, or rags.

A plumbing expert, by performing an inspection, will be able to identify the problem and tell you what the diameter of the sewer connection is.

My borough

Shows borough content for
Select a borough to find out more about the procedure.

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Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned, and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must contain the following elements: 

  • The company’s RBQ licence number
  • Inspection date
  • Observations recorded in the video
  • Sketch showing the position of the drain, with approximate measurements
  • Drain characteristics: dimensions and materials for the private portion and the public portion
  • Signature of the company representative

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Document

  • Demande de travaux correctifs et rapport d'inspection - Ahuntsic-Cartierville (in French) [PDF 1 MB]

Schedule an appointment

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In order to schedule an appointment with a technical officer, please submit your application at least 48 hours in advance.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • Company’s RBQ licence number
  • Inspection date
  • Observations recorded in the video
  • Sketch showing the position of the drain, with approximate measurements
  • Characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • Signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

Texte important
You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Schedule an appointment

By phone

Comptoir des permis – Anjou

514-493-5115

Communiquez avec le comptoir des permis 48 heures avant la date à laquelle vous souhaitez obtenir un rendez-vous.

Présentez-vous au rendez-vous avec l’ensemble des documents demandés.

In person

Permit counter – Anjou
By appointment
7171 Rue Bombardier
Second floor
Montréal, QC H1J 2E9

Communiquez avec le comptoir des permis 48 heures avant la date à laquelle vous souhaitez obtenir un rendez-vous.

Présentez-vous au rendez-vous avec l’ensemble des documents demandés.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • Company’s RBQ licence number
  • Inspection date
  • Observations recorded in the video
  • Sketch showing the position of the drain, with approximate measurements
  • Characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • Signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – Côte-des-Neiges–Notre-Dame-de-Grâce
5160 Boulevard Décarie
Montréal, QC H3X 2H9

Please submit all your documents and the video recording in person.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • Company’s RBQ licence number
  • Inspection date
  • Observations recorded in the video
  • Sketch showing the position of the drain, with approximate measurements
  • Characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • Signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – Lachine
1800 Boulevard Saint-Joseph
Montréal, QC H8S 2N4

Please submit your documents and the video recording in person.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • Company’s RBQ licence number
  • Inspection date
  • Observations recorded in the video
  • Sketch showing the position of the drain, with approximate measurements
  • Characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • Signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – LaSalle
55 Avenue Dupras
Montréal, QC H8R 4A8

Please submit your documents and the video recording in person.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

Please view the inspection guide to learn about the procedure to follow.

  1. Use the application form for corrective work.
  2. Include the following documents:
  • Standard sketch (see example)
  • Inspection report with detailed sketch
  • Checklist
  • Recording of the camera inspection

You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Give the checklist to the company you hire and make sure all the boxes are checked before you submit it with your documents.

Video inspection of the sewer

The video must be recorded to a digital file. CDs and USB flash drives will not be accepted. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

Inspection report

The report must include the following elements: 

  • Company’s RBQ licence number
  • Inspection date
  • Observations recorded in the video
  • Sketch showing the position of the drain, with approximate measurements
  • Characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • Signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

Before submitting your application

Please write to us to make sure that your application includes all the required information.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Demande de travaux correctifs - PMR (in French) [PDF 18 KB]
  • Exemple de croquis type pour travaux correctifs - PMR (in French) [PDF 74 KB]
  • Rapport d'inspection pour travaux correctifs - PMR (in French) [PDF 288 KB]
  • Travaux correctifs - Liste de vérification - PMR (in French) [PDF 122 KB]
  • Guide d'inspection pour travaux correctifs - PMR (in French) [PDF 436 KB]

Information

By e-mail
[email protected]
  • Add your address to the subject line before sending.
  • Please do not go in person, and send all the documents by e-mail.
  • If the video file is too big, use a file transfer service.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer 

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • Company’s RBQ licence number
  • Inspection date
  • Observations recorded in the video
  • Sketch showing the position of the drain, with approximate measurements
  • Characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • Signature of the company representative

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – Le Sud-Ouest
815 Rue Bel-Air
First floor
Montréal, QC H4C 2K4

Please submit all your documents with the video recording.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer 

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • company’s RBQ licence number
  • inspection date
  • observations recorded in the video
  • sketch showing the position of the drain, with approximate measurements
  • characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – L'Île-Bizard
350 Montée de l'Église
Montréal, QC H9C 1G9

Accès Montréal Office – Sainte-Geneviève
15734 Rue de la Caserne
Montréal, QC H9H 1G4

Please submit your documents with the video recording.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy. 

Inspection report

The report must include the following elements: 

  • company’s RBQ licence number
  • inspection date
  • observations recorded in the video
  • sketch showing the position of the drain, with approximate measurements
  • characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – Mercier–Hochelaga-Maisonneuve
6854 Rue Sherbrooke Est
Montréal, QC H1N 1E1

Please submit your documents with the video recording

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection and a detailed estimate of the repair costs. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.
  3. Submit the documents to the borough. You can start the work after you receive authorization from the borough.
  4.  Send a detailed invoice to the borough for payment.

Video inspection of of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • company’s RBQ licence number
  • inspection date
  • observations recorded in the video
  • sketch showing the position of the drain, with approximate measurements
  • characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • signature of the company representative

Please contact us to plan the steps involved in your application.

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – Montréal-Nord
4243 Rue de Charleroi
Montréal, QC H1H 5R5

To submit the completed documents and the video (USB key or CD).

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • company’s RBQ licence number
  • inspection date
  • observations recorded in the video
  • sketch showing the position of the drain, with approximate measurements
  • characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Demande de travaux correctifs - Outremont (in French) [PDF 91 KB]
  • Rapport d'inspection pour travaux correctifs - Outremont (in French) [PDF 176 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Direction des travaux publics

600 Avenue de la Gare-de-triage
Montréal, QC H2V 0A8

Opening hours

  • Monday to Thursday from 7 a.m. to 11:45 a.m. and from 1 p.m. to 3:15 p.m.
  • Friday from 7 a.m. to 11:45 a.m.

Please submit your documents with the video recording.

By e-mail
[email protected]

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • company’s RBQ licence number
  • inspection date
  • observations recorded in the video
  • sketch showing the position of the drain, with approximate measurements
  • characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

Sewer back-up inside a home

A city crew will not take action in the event of a sewer back-up.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Obtenir un rendez-vous

By phone

Travaux publics

514-696-1941

Please schedule an appointment before going in person to submit your documents with the video recording.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • company’s RBQ licence number
  • inspection date
  • observations recorded in the video
  • sketch showing the position of the drain, with approximate measurements
  • characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Schedule an appointment

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please schedule an appointment before going in person to submit your documents with the video recording.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Submit your application by e-mail. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer 

The video can be saved to a CD or a USB flash drive, or can be sent by e-mail. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • company’s RBQ licence number
  • inspection date
  • observations recorded in the video
  • sketch showing the position of the drain, with approximate measurements
  • characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By e-mail
[email protected]

You can also schedule an appointment to submit your documents in person.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy. 

Inspection report

The report must include the following elements: 

  • company’s RBQ licence number
  • inspection date
  • observations recorded in the video
  • sketch showing the position of the drain, with approximate measurements
  • characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – Saint-Laurent
777 Boulevard Marcel-Laurin
Montréal, QC H4M 2M7

Please submit your documents with the video recording.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • company’s RBQ licence number
  • inspection date
  • observations recorded in the video
  • sketch showing the position of the drain, with approximate measurements
  • characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – Saint-Léonard
8400 Boulevard Lacordaire
Montréal, QC H1R 3B1

Please submit your documents with the video recording.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work. 
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer 

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • company’s RBQ licence number
  • inspection date
  • observations recorded in the video
  • sketch showing the position of the drain, with approximate measurements
  • characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

Sewer back-up inside a home

In all cases, please contact 311.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Please schedule an appointment before you submit your documents with the video recording.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer  

The video can be saved to a CD or a USB flash drive. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • company’s RBQ licence number
  • inspection date
  • observations recorded in the video
  • sketch showing the position of the drain, with approximate measurements
  • characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • signature of the company representative
     

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property

Documents

  • Repair Work Request Form [PDF 455 KB]
  • Inspection Report [PDF 788 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – Ville-Marie
800 Boulevard De Maisonneuve Est
17th floor
Montréal, QC H2L 4L8

Please submit your documents with the video recording.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Submit an application

  1. Use the application form for corrective work.
  2. Attach the inspection report, along with the video recording of the sewer inspection. You must contact a plumbing company accredited by the Corporation des Maîtres Mécaniciens et Tuyauteurs du Québec (CMMTQ) and licenced by the Régie du bâtiment du Québec (RBQ) to record the video, at your own expense.

Video inspection of the sewer

The video must be recorded to a digital file. The video can be saved to a DVD or USB flash drives. The recording must provide a full view of the sewer, up to the public portion, and the chainage. The chainage (measured in feet) that shows the progression of the camera must be clearly visible. In addition, it must show that the problem was not caused by misuse. Please have the drain cleaned and remove the roots or other elements that are present, if applicable.

The video recording is kept by the city. Please keep a copy.

Inspection report

The report must include the following elements: 

  • Company’s RBQ licence number
  • Inspection date
  • Observations recorded in the video
  • Sketch showing the position of the drain, with approximate measurements
  • Characteristics of the drain: dimensions and materials for the private portion and the municipal portion
  • Signature of the company representative

Please make sure that the street marking clearly shows the location where digging is required. Costs will be charged to the owner in the event that the marking is inaccurate.

You are not required to apply for an excavation permit if the work is carried out by the city. However, you must get a permit for work on private property that requires excavation on public property.

Document

  • Formulaire de travaux correctifs - Villeray–Saint-Michel–Parc-Extension (in French) [PDF 256 KB]

Information

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Accès Montréal Office – Villeray–Saint-Michel–Parc-Extension
405 Avenue Ogilvy
Suite 101
Montréal, QC H3N 1M3

Please submit your documents with the video recording.

Legislation

  • By-law concerning connections to the waterworks and sewer systems and storm water management

Select a borough

  • By name
  • By address

Boroughs

Ahuntsic-CartiervilleAnjouCôte-des-Neiges–Notre-Dame-de-GrâceLachineLaSalleLe Plateau-Mont-RoyalLe Sud-OuestL'Île-Bizard–Sainte-GenevièveMercier–Hochelaga-MaisonneuveMontréal-NordOutremontPierrefonds-RoxboroRivière-des-Prairies–Pointe-aux-TremblesRosemont–La Petite-PatrieSaint-LaurentSaint-LéonardVerdunVille-MarieVilleray–Saint-Michel–Parc-Extension
Enter an address to find its borough

Things to know

Improper installation, wear and tear, stagnant water, breakage, or the collapse of a sewer pipe can cause significant problems.

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