Contact your landlord

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You are strongly advised to notify the landlord quickly and request that they take action as soon as possible in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning, for example: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required documents 

• Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days
• Canada Post mailing receipt

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Required documents 

• Copy of the written notice calling upon the tenant to take the required corrective measures within 10 business days
• Canada Post mailing receipt

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required document 

Copy of the written notice calling upon the landlord to apply the required corrective measures

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Required document 

Copy of the written notice calling upon the tenant to apply the required corrective measures

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required documents 

• Copy of the written notice calling upon the landlord to apply the required corrective measures
• Copy of the lease agreement

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Required documents 

• Copy of the written notice calling upon the tenant to apply the required corrective measures
• Copy of the lease agreement

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required documents 

• Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days
• Canada Post mailing receipt

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Required documents 

• Copy of the written notice calling upon the tenant to take the required corrective measures within 10 business days
• Canada Post mailing receipt

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required documents 

• Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days
• Canada Post mailing receipt

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Required documents 

• Copy of the written notice calling upon the tenant to take the required corrective measures within 10 business days
• Canada Post mailing receipt

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways:

• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required document 

Copy of the written notice calling upon the landlord to apply the required corrective measures within 10 business days

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required document 

Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly by registered mail and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required documents 

• Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days
• Canada Post mailing receipt

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation. 

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Required documents 

• Copy of the written notice calling upon the tenant to apply the required corrective measures within 10 business days
• Canada Post mailing receipt

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways:

• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required document 

Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Required document 

Copy of the written notice calling upon the tenant to take the required corrective measures within 10 business days

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly by registered mail and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required documents 

• Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days
• Canada Post mailing receipt

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You are responsible for notifying the landlord quickly and request that they take action as soon as possible in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required document 

Copy of the written notice calling upon the landlord to take the required corrective measures

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Required documents 

• Copy of the written notice calling upon the tenant to take the required corrective measures within 10 business days
• Written proof of notice delivery to the tenant

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required document 

Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Required document 

Copy of the written notice calling upon the tenant to take the required corrective measures within 10 business days

Contact your landlord if possible

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

We recommend that you notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly by registered mail and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required documents 

• Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days
• Canada Post mailing receipt

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required document 

Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required document 

Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling or
• Unsanitary conditions

The inspection team will evaluate the extent to which it can respond.

Required document 

Copy of the written notice calling upon the tenant to take the required corrective measures within 10 business days

Contact your landlord in writing

Your landlord is responsible for maintaining the building and providing you with a dwelling in good condition.

You must notify the landlord quickly and request that they take action within 10 business days in the event of any problem concerning: 

• Equipment, e.g., leaky toilet, defective lighting.
• Walls, stairs, balconies, windows or ceilings in poor condition or damaged.
• The presence of insects or rodents.

If you observe insects, including bed bugs, in the dwelling, do not attempt to solve the problem on your own. Your landlord must schedule a visit by an exterminator.

You can transmit your notice in several ways: 

• By text message
• By e-mail
• In person – require a signature or the presence of a witness
• By registered mail
• By a bailiff

Need help drafting your letter? Please contact 211. 
You will be referred to an organization that can assist you.

Contact the city

1. In the following priority situations, you do not have to wait 10 days and can contact us directly: 

• Broken heating system when the outdoor temperature is below zero
• Toilets not working
• Water infiltration in the dwelling

2. If your landlord does not respond quickly, you can report the problem to the city. Our inspection teams will determine whether an intervention is required.

Required document 

Copy of the written notice calling upon the landlord to take the required corrective measures within 10 business days

Disputes between tenants and landlords come under the authority of the Tribunal administratif du logement (TAL). Please check your obligations in the event of major renovations or an exceptional situation.

You can contact us if your tenant is not collaborating under the following circumstances: 

• Overcrowded dwelling
• Preparation of the dwelling required prior to insect or rodent extermination 

The inspection team will evaluate the extent to which it can respond.

Required document 

Copy of the written notice calling upon the tenant to take the required corrective measures within 10 business days