La City makes available to you its Web site, Montréal.ca, the Montréal - Resident Services mobile application, and an account providing access to digital municipal services, subject to your acceptance of the following terms and conditions of use. These may be updated at any time without prior notice. By using the platforms, you agree to be bound by these terms of use. 

In case of disparity between the English and French version of these terms of use, the French version shall take precedence.

Official languages 

Under the Charter of the French language, the City is obliged to draft all its texts and documents in French, including internal directives and procedures, permits, public notices, press releases, information leaflets and other documents intended for residents, such as its platforms. The City, out of courtesy, will often translate certain documents destined for residents into English. Nevertheless, there is no obligation to do so, since Montréal does not have bilingual municipality status. 

Except as otherwise indicated, all monetary amounts displayed on the platforms are expressed in Canadian dollars. 

Applicable laws

The use of the platforms is governed by the laws and courts of the province of Québec and the laws of Canada applicable to them. Any dispute or litigation between you and the City, or any other person, resulting from, in relation to, or concerning the platforms, their terms of use or any related matter will be resolved before the courts of Québec, sitting in the City. You irrevocably submit to these tribunals and you acknowledge their exclusive jurisdiction over any dispute or litigation. 

Personal information and private life

The City manages the use of personal information in accordance with the standards set out in the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (R.S.Q., C. A-2.1). 

Please read: Governance of personal information

Intellectual property 

The whole of the content of the platforms is protected by Canadian and international copyright legislation (including the Copyright Act, R.S.C., C. C-24). Download, copying or printing or the modification of texts, illustrations or other data, including source codes, does not entail any transfer of rights to the content. 

Images displayed on the platforms are also protected by the Copyright Act and the laws, policies and regulations of Canada. These provisions serve to identify the information source and, in specific instances, to prohibit reproduction of documents without written permission. It is prohibited to reproduce images from the site, whether in paper or digital format, for commercial purposes. 

Non-commercial purposes: 

• Instructional purposes 
• Personal use 
• Personal studies 
• Reference 
• Research 

In addition, the City reserves the right to use photos that have been uploaded to its platforms as long as they do not contain any personal information. 

Content submitted by users

All content submitted by users will be used in accordance with the laws applicable to the information submitted.

Creation of an account and use of digital services 

The account that residents may create on the City’s platforms (hereinafter the “account”) is intended for personal use. You may have only one active account and only the account holder is authorized to use it. You may have to provide personal information in order to use the digital services offered on the platforms. Any information that you provide to the City must always be precise, accurate, complete and up to date. 

Password and account security

You agree and understand that you are responsible for the security and confidentiality of the password associated with your account on the City’s platforms. Consequently, you agree to be solely responsible to the City for all activities that take place in this account. If you become aware or reasonably suspect an intrusion of any kind, including any theft, loss, disclosure or unauthorized use of your login information, you must immediately notify us. 

Cancellation of the account

In the case of conduct deemed inappropriate or non-compliant with these terms of use, the City reserves the right to suspend, deactivate or delete your account.

Denial of a request

In the case where a request to the City does not respect the terms of use of the service offered or where the information provided at the time of the request is found to be inaccurate, or for any other reason deemed valid by the City, the latter reserves the right to deny this request. You will then be informed of the closure or denial of the request. 

Access to digital services and costs incurred

Access to the platforms is free. Nevertheless, you may have to assume costs related to connection to the Internet network or the transmission of data on various networks (such as SMS or MMS), depending on how you use the platforms. You are entirely responsible for these costs. 

Deletion of inactive accounts

Accounts that have been inactive for more than 3 years (no connections, requests, changes, etc.) will be deleted. The main administrator will be informed by email 3 months prior to the deletion of the account. 

Availability of platforms and accuracy of the information

The City strives to ensure that the information available on its platforms is complete and accurate. This information comes from sources that the City deems reliable and is regularly updated. It may however contain inaccuracies, omissions, typographical errors or other deficiencies. Consequently, the platforms and the entirety of their content are made available to the public “as is,” without any warranty of any kind, express or implied. 

Without limiting the generality of the foregoing, the City offers no guarantee as to the availability or stability of the content of its platforms, as to the possibility of access, or as to the precision, reliability or accuracy of the information provided, notably in relation to schedules, the City’s partners, legislation and regulations, the availability of the services described, or public calls for tenders. The platforms regularly undergo technical maintenance operations, which may occasionally limit or prevent access. Be that as it may, the City wishes to clarify that for optimum operation, the mobile application requires a connection to an Internet network.

User code of ethics

Respectful communications

The City makes respectful communications a priority. It invites users of its platforms to adopt this same principle when they address it and its representatives by e-mail or through the platforms. It also expects that users of its platforms will avoid any personal attack, incendiary language or quarrel with other members of the community. Managers and users of the City’s platforms are also required to uphold this principle of respect in online communications regardless of their form: informational content, visual content (graphics, photographs, etc.), online chat, comments, etc. In the language of the Internet, uppercase characters are equivalent to shouting and can be interpreted as aggression, which can be distressing to other users. Any message containing one or more words in uppercase (with the exception of acronyms and initials) may be rejected. 

Rules of good conduct

You agree not to use the platforms to: 

• Submit false or inaccurate content; 
• Submit content unrelated to the designated theme or subject; 
• Submit or make available any unlawful, offensive, discriminatory, racist, obscene, denigrating, hateful, harassing, defamatory, abusive or otherwise objectionable content; 
• Harm minors in any way; 
• Usurp the identity of any person or entity, or misrepresent through imprecision or deliberate error your relationship with such a person or entity; 
• Submit or make available any content that you do not have the right to make available under a law or in any contractual or fiduciary relationships (such as inside information, or confidential information acquired or disclosed in the context of professional relationships or under a non-disclosure clause); 
• Submit or make available any content that infringes any patent, trademark, trade secret, copyright or other rights of ownership; 
• Submit or make available any advertising, chain letters, promotional material, junk mail, spam, pyramid scheme or any other form of unsolicited or unauthorized communication irrelevant to the City; 
• Submit or make available any material containing viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; 
• Take measures which would inflict, or could inflict, an unreasonable or disproportionate burden on the City’s technological infrastructure or make requests that generate excessive traffic on the platforms; 
• Intentionally or unintentionally contravene any applicable municipal, provincial, federal or international law; 
• Stalk or harass others; 
• Collect or retain personal data about other users in relation to prohibited behaviours and activities stipulated in previous points. 

The City reserves the right to delete any content that does not respect the present terms of use, at its sole discretion and without notice. The City will correct any false or misleading information about itself as quickly as possible. 

Limitation of liability

Transmitting information over the Internet is never trivial, nor is it completely secure, and the City cannot guarantee the security of your data transmissions. Any data you transmit are sent at your own risk. 

Despite the City’s adoption of a policy on the protection of personal information by its authorized managers and employees, it is possible that such information could be illicitly disclosed or intercepted. 

The City shall not be held responsible for any damages whatsoever, direct or indirect, incurred in connection with the use of the platforms, including specific, punitive, exemplary, accessory, moral or consequential damages, loss of income, lost profits or loss of information, damages for business interruption, loss or erasure of programs or data in an information system, and any other expenses or damages that may result from the use or non-availability of the platforms. Neither shall the City be held responsible for the algorithms embodied within its platforms, the incompatibility of any software downloaded or copied from the same, any disruption, defect, processing or transmission delay, or the presence of a virus, worm or digital Trojan horse or other destructive elements, or a power or system failure, whether or not the City is aware of the possibility of such damages, losses or expenses. 

Any user of the platforms expressly waives any recourse against the City and holds it free of any claim, remedy or damages of any nature whatsoever arising directly or indirectly from the use of the City’s portal. The user also undertakes to defend the interests of the City, its employees, representatives and agents in any claim, demand, remedies or prosecution against the latter by third parties due to the use of the platforms by the user and, without limiting the generality of the foregoing, to indemnify and hold it harmless of capital, costs and interests of any judgement, conviction or decision which may be delivered against it and any amount it may have disbursed before or after judgement in view of the above. 

The City is not required to enforce these terms of use in your name against another user. Although the City encourages you to let it know if you believe that another user has breached the present terms of use, it reserves the right to investigate and take appropriate measures at its sole discretion. 

Confidentiality policy

By using your account, you also agree to all the conditions related to the privacy policy of Montréal.ca.