This three-digit number puts you in touch with community programs and resources throughout the greater Montréal area. And it’s available in more than 200 languages.

The 211 service helps provide information both by phone and online, as well as referrals to community, social and non-emergency health resources, such as the social response team Équipe mobile de médiation et d’intervention sociale (ÉMMIS). The service is available 24/7.

While every call is confidential, callers’ sociodemographic data are recorded along with the nature of their requests. The centre collects this valuable information about community social issues so that elected representatives and decision-makers can use it.