Reservations:

• A valid Biblio-Loisirs card is required to register with Loisirs Montréal.
• You can register 72 hours in advance.
• You must present your proof of registration and Biblio-Loisirs card to the supervisor before the activity starts.
• The borough reserves the right to cancel the registration of any person who does not comply with the terms and conditions of registration.
• Only one reservation per day, per person or per group is permitted. 

Requests for cancellation, reimbursement or transfer:

• The Direction de la culture, des sports, des loisirs et du développement social reserves the right to cancel an activity. In such cases, full refunds will be given to those already registered.
• The borough reserves the right to cancel a maximum of one class without a refund, in the event of a situation beyond its control.
• No requests for cancellations or refunds will be accepted, except for serious reasons.
• Only transfer requests made 24 hours before the start time of the reservation will be accepted.
• In the case of a refund, a sum of $20 per registration is retained to cover administrative costs, as well as an amount corresponding to the prorata of courses completed on the date of the request. The final decision rests with the borough administration.
• When a credit note is issued, no administrative fees are charged. However, an amount corresponding to the prorata of courses completed on the date of the request is retained.

Requests for cancellation, reimbursement or transfer (recreational tennis):

• Recreational tennis is free of charge.
• Residents can cancel their reservations themselves through Loisirs Montréal.