Why you should make your business accessible 

When you design your business to meet universal accessibility standards, you can be sure that the people who use it will be able to get around easily without asking for help. This builds loyalty and makes your business more profitable.  

In Quebec, 1 in 6 people live with a disability such as pain, lack of flexibility or mobility issues.  

Among people aged 65 and over, 1 in 3 is disabled. What’s more, this elderly clientele is growing and is expected to represent 35% of the population by 2030.  

What’s more, anyone can find themselves in a situation where they are unable to use a stroller, carry a suitcase or get around on crutches.

How to offer an obstacle-free path 

As a retailer, ask yourself if your business is easily accessible to all your customers, regardless of ability.  

Simple questions can help you answer this question. For example:   

• Are there reserved parking spaces for people with reduced mobility?   

• Is the entrance level and unobstructed?   

• Do doors open automatically?  

• Is the checkout counter at the right height for a wheelchair user?

Guide for accessible and profitable businesses 

The city has created a French-language guide to help you understand the importance of universal accessibility for your clients and to easily identify and find solutions to obstacles.