A look at Montréal’s performance indicators

Last updated November 5, 2021
Reading time: 1 min

Each year, the city evaluates performance indicators in some 20 fields of activity and publishes the results. Some indicators assess Montréal’s performance against Calgary, Toronto and Winnipeg, while other indicators only evaluate Montréal’s performance.

A number of factors can influence cities’ results. For example, the level of services offered affects the cost of these services.

The usefulness of comparing cities’ performance indicators primarily involves monitoring them over time. For each indicator, the results of the past five years are presented. 

2020 results

The 2020 results evaluate Montréal’s performance in 26 fields of activity:

  1. Legal affairs
  2. Supply
  3. Libraries
  4. Vendor accounts
  5. Arts and culture
  6. Development, urban planning and permits
  7. Water management
  8. Stress management
  9. Waste management
  10.  Governance
  11.  City clerk’s office
  12.  Property management
  13.  Fire safety
  14.  Rolling stock
  15.  Payroll
  16.  Parks
  17.  Taxi permits
  18.  Police
  19.  Human resources
  20.  General income
  21.  Road infrastructures
  22.  Sports and recreation
  23.  Parking
  24.  Taxation
  25.  Information technology
  26.  Transportation

All performance indicator data is available on the city’s open data portal.

Two benchmarking approaches

Performance indicator results come from two benchmarking approaches. 

Municipal Benchmarking Network Canada (MBNCanada

The Municipal Benchmarking Network Canada (MBNCanada) reviews some 500 performance indicators and statistical data for 16 Canadian cities, including a comparison of the efficiency of services to the population.  

Ministère des Affaires municipales et de l’Habitation 

Although the Ministère des Affaires municipales et de l’Habitation has not required the results of several indicator from municipalities, Montréal has chosen to publish 12 of these indicators.