A look at Montréal’s performance indicators
Each year, the city evaluates performance indicators in some 20 fields of activity and publishes the results. Some indicators assess Montréal’s performance against Calgary, Toronto and Winnipeg, while other indicators only evaluate Montréal’s performance.
A number of factors can influence cities’ results. For example, the level of services offered affects the cost of these services.
The usefulness of comparing cities’ performance indicators primarily involves monitoring them over time. For each indicator, the results of the past five years are presented.
2020 results
The 2020 results evaluate Montréal’s performance in 26 fields of activity:
- Legal affairs
- Supply
- Libraries
- Vendor accounts
- Arts and culture
- Development, urban planning and permits
- Water management
- Stress management
- Waste management
- Governance
- City clerk’s office
- Property management
- Fire safety
- Rolling stock
- Payroll
- Parks
- Taxi permits
- Police
- Human resources
- General income
- Road infrastructures
- Sports and recreation
- Parking
- Taxation
- Information technology
- Transportation
All performance indicator data is available on the city’s open data portal.
Two benchmarking approaches
Performance indicator results come from two benchmarking approaches.
Municipal Benchmarking Network Canada (MBNCanada
The Municipal Benchmarking Network Canada (MBNCanada) reviews some 500 performance indicators and statistical data for 16 Canadian cities, including a comparison of the efficiency of services to the population.
Ministère des Affaires municipales et de l’Habitation
Although the Ministère des Affaires municipales et de l’Habitation has not required the results of several indicator from municipalities, Montréal has chosen to publish 12 of these indicators.
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