Report frozen pipes

A frozen pipe may affect the private portion or the public portion of a building’s plumbing. Our teams can detect the problem, and if the public portion is the issue, they will fix it. If the private portion is at fault, you will need to call a plumbing company at your own expense.  

Plumbing

The plumbing which supplies a building with water has two components: 

• The private portion: From the shut-off valve inside the building to the water service inlet, which may or may not be on public property.

• The public portion: From the inlet to the connection to the water main, usually on public property

Water line

This is a pipe with a diameter of 50 mm or less that links the building to the public water main, which is usually located underground, at a depth between 1.6 and 2 metres at the tip of the water service inlet.

How to tell if your portion is affected

• If other faucets in the building produce water, the private portion of your plumbing is probably the culprit. In this case, you must contact a plumbing company at your own expense. The city does not repair private plumbing. 
• If none of the other faucets in the building produce water, the issue is almost certainly with the public portion of your plumbing. In this case, our teams will take care of repairing it. You must be at home when the repair work is performed. 

After this operation, it is important that you leave the water running in a thin stream. This will keep the pipes from freezing again.