Report the presence of insects or rodents in a dwelling

If you are a tenant in Montréal and are dealing with cockroaches, bed bugs or rodents, you must immediately notify your landlord by taking the following steps.

If you are a tenant and you see vermin, harmful insects, rats or mice in your dwelling, you must immediately notify your landlord. Do not attempt to resolve the problem on your own.

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What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents (on demand)

  • Copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures
  • Mailing receipt for the notice from Canada Post or any other proof that the notice was received
  • Any evidence that can help the inspector document the problem (photos or videos of insects in your home)

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or fax.

Division de l'urbanisme, des permis et des inspections

555 Rue Chabanel Ouest
Suite 600
Montréal, QC H2N 2H8

Division de l'urbanisme, des permis et des inspections

555 Rue Chabanel Ouest, Bureau 600
Montréal, QC H2N 2H8

Division de l'urbanisme, des permis et des inspections

514-868-3299

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents :

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

7701 Boulevard Louis-H.-La Fontaine
Montréal, QC H1K 4B9

You must provide a copy of your written notice and proof of receipt from Canada Post.

7701 Boulevard Louis-H.-La Fontaine
Montréal, QC H1K 4B9

You must include a copy of your written notice and proof of receipt from Canada Post in your shipment.

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request an inspection

If the problem is not resolved in spite of your efforts, you can ask the borough to carry out an inspection.

After the inspector’s visit, if you would like a copy of the inspection report, you will need to request access.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents :

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

5160 Boulevard Décarie
Montréal, QC H3X 2H9

5160 Boulevard Décarie
Montréal, QC H3X 2H9

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents :

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

Division des permis et des inspections

514-639-2140

Division des permis et des inspections

1800 Boulevard Saint-Joseph
Montréal, QC H8S 2N4

Division des permis et des inspections

1800 Boulevard Saint-Joseph
Lachine, QC H8S 2N4

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents :

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person, or forward them by postal mail or e-mail. Be sure to include the request number provided by the 311 agent.

55 Avenue Dupras
Montréal, QC H8R 4A8

Accès Montréal Office – LaSalle

55 Avenue Dupras
LaSalle, QC H8R 4A8

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation and request that he or she take the required corrective action.

Step 2: Request corrective action

If, despite your efforts, the problem is not resolved within 10 days of you notifying your landlord, you can ask the borough to take action using the interactive housing sanitation form (in French). 

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Document

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Point of service

201 Avenue Laurier Est
Fifth floor
Montréal, QC H2T 3E6

Point of service

201 Avenue Laurier Est
Fifth floor
Montréal, QC H2T 3E6

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents :

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Division des permis et des inspections

815 Rue Bel-Air
First floor
Montréal, QC H4C 2K4

Division des permis et des inspections

815 Rue Bel-Air
1er étage
Montréal, QC H4C 2K4

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents :

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or fax.

Division de l'aménagement urbain

406 Montée de l'Église
L'Île-Bizard, QC H9C 1G9

Division de l'aménagement urbain

406 Montée de l'Église
L'Île-Bizard, QC H9C 1G9

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for home inspection to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents:

  • home inspection request form (in French)
  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Document

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or fax.

Direction de l'aménagement urbain et des services aux entreprises

6854 Rue Sherbrooke Est
Montréal, QC H1N 1E1

Direction de l'aménagement urbain et des services aux entreprises

6854 Rue Sherbrooke Est
Montréal, QC H1N 1E1

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents:

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or fax.

Direction de l’aménagement urbain, des services aux entreprises et des relations avec les citoyens

4243 Rue de Charleroi
Montréal, QC H1H 5R5

Direction de l’aménagement urbain, des services aux entreprises et des relations avec les citoyens

4243 Rue de Charleroi
Montréal-Nord, QC H1H 5R5

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents:

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

Direction de l'aménagement urbain et du patrimoine

514-495-6234

You must then submit your documents in person or forward them by postal mail or fax.

Direction de l'aménagement urbain et du patrimoine

544 Avenue Davaar
Outremont, QC H2V 2B9

Direction de l'aménagement urbain et du patrimoine

544 Avenue Davaar
Outremont, QC H2V 2B9

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents:

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or fax.

Division de l'urbanisme et de l'environnement

13665 Boulevard de Pierrefonds
Montréal, QC H9A 2Z4

Division de l'urbanisme et de l'environnement

13665 Boulevard de Pierrefonds
Pierrefonds, QC H9A 2Z4

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement (previously known as Régie du logement), if required.

Required documents

The following documents:

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Report

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or fax.

Division de l’urbanisme, des permis et des inspections

12090 Rue Notre-Dame Est
Montréal, QC H1B 2Z1

Division de l’urbanisme, des permis et des inspections

Maison du citoyen
12090 Rue Notre-Dame Est
Montréal, QC H1B 2Z1

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents:

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Questions?

Call 311.

Report

5650 Rue D'Iberville
2nd floor
Montréal, QC H2G 2B3

Direction du développement du territoire et études techniques

5650 Rue D'Iberville
2nd floor
Montréal, QC H2G 2B3

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents:

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or fax.

Division des permis et des inspections

777, boulevard Marcel-Laurin
Saint-Laurent, QC H4M 2M7

Division des permis et des inspections

777 Boulevard Marcel-Laurin
Saint-Laurent, QC H4M 2M7

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

After the inspector’s visit, if you would like a copy of the inspection report, you will need to request access.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents:

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or email.

8400 Boulevard Lacordaire
Montréal, QC H1R 3B1

Saint-Léonard Accès Montréal Office

8400 Boulevard Lacordaire
Montréal, QC H1R 3B1

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents:

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

Division des permis et des inspections

514-765-7083

Next, you must submit your documents in person or mail them in.

Division des permis et des inspections

4555 Rue de Verdun
Suite 109
Montréal, QC H4G 1M4

Division des permis et des inspections

4555 Rue de Verdun, Bureau 109
Verdun, QC H4G 1M4

Legislation

What to do if a landlord fails to take action

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

The following documents:

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or fax.

800 Boulevard De Maisonneuve Est
Ground floor
Montréal, QC H2L 4L8

Ville-Marie Accès Montréal Office

800 Boulevard De Maisonneuve Est
17th floor
Montréal, QC H2L 4L8

Legislation

If you are a tenant and you see vermin, harmful insects, rats or mice in your dwelling, please complete the inspection application form below and send it to the Division des permis et de l’inspection or contact 311. You should not attempt to fix the problem yourself.

Before undertaking this procedure, it is recommended that you notify your landlord of the situation by registered mail and ask them to make the necessary adjustments within 10 working days. Taking this step will mean you can submit your case to the Tribunal administratif du logement if necessary.

Document

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or fax.

Division des permis et de l'inspection

405 Avenue Ogilvy
Suite 111
Montréal, QC H3N 1M3

Legislation