Report the presence of insects or rodents in a dwelling
If you are a tenant in Montréal and are dealing with cockroaches, bed bugs or rodents, you must immediately notify your landlord by taking the following steps.
If you are a tenant and you see vermin, harmful insects, rats or mice in your dwelling, you must immediately notify your landlord. Do not attempt to resolve the problem on your own.
My borough
No borough selected.
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents (on demand)
- Copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures
- Mailing receipt for the notice from Canada Post or any other proof that the notice was received
- Any evidence that can help the inspector document the problem (photos or videos of insects in your home)
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or fax.
Division de l'urbanisme, des permis et des inspections
Suite 600
Montréal, QC H2N 2H8
Division de l'urbanisme, des permis et des inspections
Montréal, QC H2N 2H8
Division de l'urbanisme, des permis et des inspections
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents :
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Montréal, QC H1K 4B9
You must provide a copy of your written notice and proof of receipt from Canada Post.
Montréal, QC H1K 4B9
You must include a copy of your written notice and proof of receipt from Canada Post in your shipment.
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation and request that he or she take the required corrective action within 10 business days, with a proof that the notice has been received.
You can send your notice:
- By bailiff
- By registered mail
- By e-mail, with an acknowledgement of receipt or proof that the notice has been received
- By hand, with the owner’s signature acknowledging receipt of the document
In some cases, the registered letter is a prerequisite for opening a file with the Tribunal administratif du logement (TAL). Without this document, the case may be inadmissible. Contact the TAL for more information.
Step 2: Request an inspection
If the problem is not resolved in spite of your efforts, you can ask the borough to carry out an inspection.
After the inspector’s visit, if you would like a copy of the inspection report, you will need to request access.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents :
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- proof that the notice has been received
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Montréal, QC H3X 2H9
Comptoir des permis - Côte-des-Neiges-Notre-Dame-de-Grâce
Montréal, QC H3X 2H9
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents :
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Division des permis et des inspections
Division des permis et des inspections
Montréal, QC H8S 2N4
Division des permis et des inspections
Lachine, QC H8S 2N4
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents :
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person, or forward them by postal mail or e-mail. Be sure to include the request number provided by the 311 agent.
Montréal, QC H8R 4A8
Accès Montréal Office – LaSalle
LaSalle, QC H8R 4A8
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation and request that he or she take the required corrective action.
Step 2: Request corrective action
If, despite your efforts, the problem is not resolved within 10 days of you notifying your landlord, you can ask the borough to take action using the interactive housing sanitation form (in French).
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Document
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Point of service
Fifth floor
Montréal, QC H2T 3E6
Point of service
Fifth floor
Montréal, QC H2T 3E6
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents :
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Division des permis et des inspections
First floor
Montréal, QC H4C 2K4
Division des permis et des inspections
1er étage
Montréal, QC H4C 2K4
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents :
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or fax.
Division de l'aménagement urbain
L'Île-Bizard, QC H9C 1G9
Division de l'aménagement urbain
L'Île-Bizard, QC H9C 1G9
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for home inspection to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents:
- home inspection request form (in French)
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Document
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or fax.
Direction de l'aménagement urbain et des services aux entreprises
Montréal, QC H1N 1E1
Direction de l'aménagement urbain et des services aux entreprises
Montréal, QC H1N 1E1
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents:
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or fax.
Direction de l’aménagement urbain, des services aux entreprises et des relations avec les citoyens
Montréal, QC H1H 5R5
Direction de l’aménagement urbain, des services aux entreprises et des relations avec les citoyens
Montréal-Nord, QC H1H 5R5
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents:
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Direction de l'aménagement urbain et du patrimoine
You must then submit your documents in person or forward them by postal mail or fax.
Permit counter – Outremont
Outremont, QC H2V 1K9
Permit counter – Outremont
Outremont, QC H2V 1K9
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents:
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or fax.
Division de l'urbanisme et de l'environnement
Montréal, QC H9A 2Z4
Division de l'urbanisme et de l'environnement
Pierrefonds, QC H9A 2Z4
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement (previously known as Régie du logement), if required.
Required documents
The following documents:
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Report
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or fax.
Division de l’urbanisme, des permis et des inspections
Montréal, QC H1B 2Z1
Division de l’urbanisme, des permis et des inspections
12090 Rue Notre-Dame Est
Montréal, QC H1B 2Z1
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents:
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Questions?
Call 311.
Report
2nd floor
Montréal, QC H2G 2B3
Direction du développement du territoire et études techniques
2nd floor
Montréal, QC H2G 2B3
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents:
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or fax.
Division des permis et des inspections
Saint-Laurent, QC H4M 2M7
Division des permis et des inspections
Saint-Laurent, QC H4M 2M7
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
After the inspector’s visit, if you would like a copy of the inspection report, you will need to request access.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents:
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or email.
Montréal, QC H1R 3B1
Saint-Léonard Accès Montréal Office
Montréal, QC H1R 3B1
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents:
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Division des permis et des inspections
Next, you must submit your documents in person or mail them in.
Division des permis et des inspections
Suite 109
Montréal, QC H4G 1M4
Division des permis et des inspections
Verdun, QC H4G 1M4
Legislation
What to do if a landlord fails to take action
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
The following documents:
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or fax.
Ground floor
Montréal, QC H2L 4L8
Ville-Marie Accès Montréal Office
17th floor
Montréal, QC H2L 4L8
Legislation
If you are a tenant and you see vermin, harmful insects, rats or mice in your dwelling, please complete the inspection application form below and send it to the Division des permis et de l’inspection or contact 311. You should not attempt to fix the problem yourself.
Before undertaking this procedure, it is recommended that you notify your landlord of the situation by registered mail and ask them to make the necessary adjustments within 10 working days. Taking this step will mean you can submit your case to the Tribunal administratif du logement if necessary.
Document
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or fax.
Division des permis et de l'inspection
Suite 111
Montréal, QC H3N 1M3
Legislation
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