Apply for a disabled passenger drop-off zone

Last updated November 29, 2024
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If you are a passenger and need a safe area to get into or out of a vehicle, or if you regularly drive someone who has reduced mobility, you can apply to have a passenger drop-off zone created near your home or workplace. Find out what you need to do.

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You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

A drop-off zone will not be authorized if access facilities already exist less than 12 metres away from the main entrance to the building:

  • a sidewalk ramp
  • a standpipe
  • an area where parking is prohibited

Required documents

  • Written authorization from any store or institution involved

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Legislation

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Required documents

  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ) or any accompanying certificate
  • Medical report written within the past two years that states the nature of the disability
  • Letter stating that the application is for a vehicle driven by an accompanying person, [my translation, couldn’t find it anywhere] or for an adapted vehicle. Include the desired location of the drop-off zone and your name, address and phone number
  • Copy of driver’s license
  • Copy of vehicle registration certificate
  • Copy of lease agreement

Communication channels

Accès Montréal Office – Anjou
7701 Boulevard Louis-H.-La Fontaine
Montréal, QC H1K 4B9

Legislation

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Document

Required documents

  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ) or by another recognized administrative body in Canada or the United States

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Point of service

Accès Montréal Office – Côte-des-Neiges–Notre-Dame-de-Grâce
5160 Boulevard Décarie
Montréal, QC H3X 2H9

Legislation

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Required documents

  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ)

Communication channels

In person

Point of service

Accès Montréal Office – Lachine
1800 Boulevard Saint-Joseph
Montréal, QC H8S 2N4

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Required documents

  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ)
  • Medical report written within the past year that states the nature of the disability
  • Copy of driver’s licence, if applicable
  • Copy of vehicle registration certificate

If you need a loading area to use adapted transportation, a driver’s license and registration are not required.

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Point of service

Accès Montréal Office – LaSalle
55 Avenue Dupras
Montréal, QC H8R 4A8

Legislation

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Document

Required documents

  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ) or by another recognized administrative body in Canada or the United States

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Legislation

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Required documents

  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ) or by another recognized administrative body in Canada or the United States

Communication channels

By phone

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Legislation

This service is not offered in this borough.

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Required documents

  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ) or by another recognized administrative body in Canada or the United States
  • Medical report written within the past two years that states the nature of the disability

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Point of service

Accès Montréal Office – Mercier–Hochelaga-Maisonneuve
6854 Rue Sherbrooke Est
Montréal, QC H1N 1E1

Legislation

You can ask for a loading zone to be created near your home, workplace or any destination that disabled people visit on a regular basis.

However, the request will be refused if access facilities already exist within 12 metres of the main access to the building, such as a drop-off or curb ramp.

Requests to create loading zones will also be refused if, at the desired location, there is already:

  • A fire hydrant
  • A no-parking zone

Required documents

Written approval from the business or organization, if applicable.

Apply

In person

Accès Montréal Office – Montréal-Nord
4243 Rue de Charleroi
Montréal, QC H1H 5R5

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Required documents

  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ) or by another recognized administrative body in Canada or the United States
  • Medical report written within the past two years that states the nature of the disability

Communication channels

In person

Comité sur la circulation et le stationnement d’Outremont

543 Chemin de la Côte-Sainte-Catherine
Montréal, QC H2V 4R2

Legislation

This service is not offered in this borough.

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Required documents

  • Medical report written within the past two years that states the nature of the disability
  • Recent bill from a public utility (electricity, telephone, gas or cable provider)
  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ)
  • Letter or OPUS ID card confirming the use of specialized transit services

Communication channels

Point of service

Accès Montréal Office – Rivière-des-Prairies
8910 Boulevard Maurice-Duplessis
Montréal, QC H1E 6X5

Point of service

Accès Montréal Office – Pointe-aux-Trembles
12090, rue Notre-Dame Est
Montréal, QC H1B 2Z1

Division de l’ingénierie

12090 Rue Notre-Dame Est
Montréal, QC H1B 2Z1

Please indicate on the envelope “Demande d’aide aux déplacements à l’usage des personnes à mobilité réduite”.

Legislation

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Document

Required documents

  • Completed application form for a parking space or a drop-off zone for people with a disability
  • Functional evaluation report drafted by an occupational therapist or a medical specialist
  • Copy of driver’s licence
  • Copy of vehicle registration certificate
  • Copy of the accompanying certificate issued by the Société de l’assurance automobile du Québec (SAAQ)
  • Copy of the permit issued by the Société de l’assurance automobile du Québec (SAAQ)

Communication channels

Direction du développement du territoire et des études techniques - Division des études techniques

Permit counter – Rosemont–La Petite-Patrie
5650 Rue D'Iberville
Second floor
Montréal, QC H2G 2B3

[email protected]

Please send an e-mail to the attention of the Direction du développement du territoire et des études techniques.

Legislation

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Document

Required documents

  • Application form for an on-street parking and drop-off zone for people with reduced mobility
  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ) or by another recognized administrative body in Canada or the United States

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Legislation

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Document

Required documents

  • Medical report written within the past two years that states the nature of the disability
  • Lease

Communication channels

Accès Montréal Office – Saint-Léonard
8400 Boulevard Lacordaire
Montréal, QC H1R 3B1

Bring your completed application form (in French) with your documents.

Direction des travaux publics of Saint-Léonard

6025 Boulevard Métropolitain Est
Montréal, QC H1P 1X5

Send your completed application form (in French) with your documents.

Legislation

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Required documents

  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ) or by another recognized administrative body in Canada or the United States
  • Medical report written within the past two years that states the nature of the disability

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Point of service

Accès Montréal Office – Verdun
4555 Rue de Verdun
Montréal, QC H4G 1M4

Legislation

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Required documents

  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ) or by another recognized administrative body in Canada or the United States
  • Medical report written within the past two years that states the nature of the disability

Communication channels

In person

Point of service

Accès Montréal Office – Ville-Marie
800 Boulevard De Maisonneuve Est
Ground floor
Montréal, QC H2L 4L8

Legislation

You can apply to your borough for a passenger drop-off zone near your home, workplace, or places where disabled people often go.

Required documents

  • Disabled parking permit issued by the Société de l’assurance automobile du Québec (SAAQ) or by another recognized administrative body in Canada or the United States
  • Medical report written within the past two years that states the nature of the disability

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Then, you’ll need to e-mail us the required documents.

Point of service

Accès Montréal Office – Villeray–Saint-Michel–Parc-Extension
405 Avenue Ogilvy
Suite 100
Montréal, QC H3N 1M3

Legislation