If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must fill out the form below to request an inspection of your home and send it to the planning, permits and inspections division. 

Or, call 311 if the situation is dangerous, particularly if: 

• our heating system is faulty and the outside temperature has been below 0°C for several days. 
• Your washroom facilities (toilet, bath, shower) or plumbing are not working. 
• Water is seeping into your home.  

Contact 911 quickly if lives are in danger or if there is imminent danger, for example if an outside wall seems likely to collapse. 

Before taking this step, we recommend that you notify your landlord of the situation and ask him or her to take the necessary corrective action within 10 working days, by registered mail. This will enable you to appeal to the Tribunal administratif du logement if necessary. 

• PDF file Dwelling inspection request – Ahuntsic-Cartierville  (in French) [PDF 1 MB]

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.

As a tenant, you are also responsible for the upkeep of your dwelling. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• Your heating system is defective
• Your heating system cannot maintain a minimum temperature of 21° C in all living spaces. This temperature must be maintained until outdoor temperatures are below -23° C.
• your washroom facilities (toilets, bath, shower, bathroom and kitchen sinks) or plumbing are not functioning 
• There is a major water infiltration in your dwelling.

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Step 3: Prepare your documents

Hang on to the following documents and submit them during the inspection.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation and request that he or she take the required corrective action within 10 business days.

You can send your notice: 

• By bailiff
• By registered mail
• By e-mail
• By hand

In some cases, the registered letter is a prerequisite for opening a file with the Tribunal administratif du logement (TAL). Without this document, the case may be inadmissible. Contact the TAL for more information. 

Step 2: Request an inspection

If the problem is not resolved in spite of your efforts, you can ask the borough to carry out an inspection.

After the inspector’s visit, if you would like a copy of the inspection report, you will need to request access.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation and request that he or she take the required corrective action.

Step 2: Request corrective action

If, despite your efforts, the problem is not resolved within 10 days of you notifying your landlord, you can ask the borough to take action using the interactive housing sanitation form (in French). 

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• PDF file Interactive housing sanitation form (in French) - Le Plateau-Mont-Royal [PDF 1 MB]

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a home inspection request to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Documents required for your inspection request

The following three documents must be submitted at the time of filing your application:

• home inspection request form (available below)
• copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
• mailing receipt for the notice from Canada Post

• PDF file Home inspection request - Mercier–Hochelaga-Maisonneuve (in French) [PDF 4 MB]

• By-law concerning the sanitation and maintenance of dwelling units

Whether you’re a tenant or a landlord, here is what you can do to report a problem.

For tenants

If you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

For landlords

If tenants do not give you access to the unit or prevent you from making repairs related to a dangerous situation, follow these steps:

Step 1: Notify your tenant

You must ask tenants for access to the unit to carry out the repair work. If they do not comply, you must notify them by registered mail within 10 working days.

Step 2: Request an inspection

If the situation remains unresolved, you can request an inspection by the borough.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing or major cracks appear in the building

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement (previously known as Régie du logement), if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling unitss

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Call 311 if you think the situation may be dangerous, particularly if: 

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

• By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and have noticed an issue concerning heating, ventilation, lighting or any other maintenance or safety defect, please complete the inspection application form below and send it to the Division des permis et de l’inspection. Call 311 if you think the situation may be dangerous. For example, if:

• your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
• your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
• water infiltrates your dwelling
• an outdoor wall appears close to collapsing

Call 911 right away if lives are at risk or if the situation is more urgent, such as if an outside wall looks like it is about to collapse.

Before undertaking this procedure, it is recommended that you notify your landlords of the situation by registered mail and ask them to make the necessary adjustments within 10 working days. Taking this step will mean you can submit your case to the Tribunal administratif du logement if necessary.

• PDF file Home inspection request - Villeray-Saint-michel-Parc-Extension (in French) [PDF 2 MB]

• By-law concerning the sanitation and maintenance of dwelling units