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  1. Home
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  3. Report

Report a maintenance or safety problem in a dwelling

Last updated May 26, 2022
Related to
  • Dwelling inspection, corrective action and evacuation
  • Heating dwelling units
  • Sanitation, maintenance and safety of dwellings

Is your heating system defective? Is water infiltrating your dwelling? Is your plumbing not functioning properly? You must immediately notify your landlord about the problem by taking the following steps.

My borough

Shows borough content for
Select a borough to find out more about the procedure.

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or fax.

In person

Division de l'urbanisme, des permis et des inspections

Permit counter – Ahuntsic-Cartierville
Limited number of activities offered
555 Rue Chabanel Ouest
Suite 600
Montréal, QC H2N 2H8
By mail

Division de l'urbanisme, des permis et des inspections

555 Rue Chabanel Ouest, Bureau 600
Montréal, QC H2N 2H8
By fax

Division de l'urbanisme, des permis et des inspections

514-868-3299

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone

Direction de l'aménagement urbain et des services aux entreprises

514-493-5115
In person

Direction de l'aménagement urbain et des services aux entreprises

7171 Rue Bombardier
Anjou, QC H1J 2E9
By mail

Direction de l'aménagement urbain et des services aux entreprises

7171 Rue Bombardier
Anjou, QC H1J 2E9

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Point of service

Accès Montréal Office – Côte-des-Neiges–Notre-Dame-de-Grâce
5160 Boulevard Décarie
Montréal, QC H3X 2H9
By mail

Point of service

Accès Montréal Office – Côte-des-Neiges–Notre-Dame-de-Grâce
5160 Boulevard Décarie
Montréal, QC H3X 2H9

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone

Division des permis et des inspections

514-637-7587
In person

Division des permis et des inspections

1800, boulevard Saint-Joseph
Lachine, QC H8S 2N4
By mail

Division des permis et des inspections

1800, boulevard Saint-Joseph
Lachine, QC H8S 2N4

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

In person

Division de la qualité du milieu et de l'inspection

55 Avenue Dupras
LaSalle, QC H8R 4A8
By mail

Division de la qualité du milieu et de l'inspection

55 Avenue Dupras
LaSalle, QC H8R 4A8

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Document

  • Formulaire interactif salubrité logement - Le Plateau-Mont-Royal (in French) [PDF 1 MB]

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

In person

Point of service

Permit counter – Le Plateau-Mont-Royal
201 Avenue Laurier Est
Fifth floor
Montréal, QC H2T 3E6
By mail

Point of service

Permit counter – Le Plateau-Mont-Royal
201 Avenue Laurier Est
Fifth floor
Montréal, QC H2T 3E6
By e-mail
[email protected]

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

In person

Division des permis et des inspections

815 Rue Bel-Air
1er étage
Montréal, QC H4C 2K4
By mail

Division des permis et des inspections

815 Rue Bel-Air
1er étage
Montréal, QC H4C 2K4

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • Copie de l’avis écrit sommant le contrevenant (locataire ou propriétaire) d’effectuer les correctifs nécessaires dans les 10 jours ouvrables
  • Reçu d’expédition de l’avis remis par Postes Canada

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

In person

Division de l'aménagement urbain

406 Montée de l'Église
L'Île-Bizard, QC H9C 1G9
By mail

Division de l'aménagement urbain

406 Montée de l'Église
L'Île-Bizard, QC H9C 1G9

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a home inspection request to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • home inspection request form
  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Document

  • Home inspection request - Mercier–Hochelaga-Maisonneuve (in French) [PDF 4 MB]

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

In person

Direction de l'aménagement urbain et des services aux entreprises

6854 Rue Sherbrooke Est
Montréal, QC H1N 1E1
By mail

Direction de l'aménagement urbain et des services aux entreprises

6854 Rue Sherbrooke Est
Montréal, QC H1N 1E1

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

In person

Direction de l’aménagement urbain, des services aux entreprises et des relations avec les citoyens

4243 Rue de Charleroi
Montréal-Nord, QC H1H 5R5
By mail

Direction de l’aménagement urbain, des services aux entreprises et des relations avec les citoyens

4243 Rue de Charleroi
Montréal-Nord, QC H1H 5R5

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone

Permit counter – Outremont (2525)

514-495-6234
In person

Permit counter – Outremont
1431 Avenue Van Horne, 2nd floor
Montréal, QC H2V 1K9
By mail
Permit counter – Outremont
1431 Avenue Van Horne, 2nd floor
Montréal, QC H2V 1K9
By e-mail
[email protected]

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

In person

Division de l'urbanisme et de l'environnement

13665 Boulevard de Pierrefonds
Pierrefonds, QC H9A 2Z4
By mail

Division de l'urbanisme et de l'environnement

13665 Boulevard de Pierrefonds
Pierrefonds, QC H9A 2Z4

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing or major cracks appear in the building

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement (previously known as Régie du logement), if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

In person

Division des permis et de l'inspection

Maison du citoyen
12090 Rue Notre-Dame Est
Montréal, QC H1B 2Z1
By mail

Division des permis et de l'inspection

Maison du citoyen
12090 Rue Notre-Dame Est
Montréal, QC H1B 2Z1

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

In person

Direction du développement du territoire et études techniques

5650 Rue d’Iberville
2e étage
Montréal, QC H2G 2B3
By mail

Direction du développement du territoire et études techniques

5650 Rue d’Iberville
2e étage
Montréal, QC H2G 2B3

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

In person

Division des permis et des inspections

777 Boulevard Marcel-Laurin
Saint-Laurent, QC H4M 2M7
By mail

Division des permis et des inspections

777 Boulevard Marcel-Laurin
Saint-Laurent, QC H4M 2M7

Legislation

  • By-law concerning the sanitation and maintenance of dwelling unitss

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or e-mail.

In person

Accès Montréal Office – Saint-Léonard
8400 Boulevard Lacordaire
Montréal, QC H1R 3B1
By mail
Accès Montréal Office – Saint-Léonard
8400 Boulevard Lacordaire
Montréal, QC H1R 3B1
By e-mail
[email protected]

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone

Division des permis et des inspections

514-765-7000

You must then submit your documents in person or forward them by postal mail.

In person

Division des permis et des inspections

4555 Rue de Verdun, Bureau 109
Verdun, QC H4G 1M4
By mail

Division des permis et des inspections

4555 Rue de Verdun, Bureau 109
Verdun, QC H4G 1M4

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

In person

Accès Montréal Office – Ville-Marie
800 Boulevard De Maisonneuve Est
17th floor
Montréal, QC H2L 4L8
By mail
Accès Montréal Office – Ville-Marie
800 Boulevard De Maisonneuve Est
17th floor
Montréal, QC H2L 4L8

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, complete the Inspection request form (French only) and sent it to the Permits and inspections division.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Document

  • Home inspection request - Villeray-Saint-michel-Parc-Extension (in French) [PDF 2 MB]

Communication channels

By phone
311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your form in person or forward them by postal mail.

In person

Division des permis et de l'inspection

405 Avenue Ogilvy, Bureau 111
Montréal, QC H3N 1M3
By e-mail
[email protected]

Legislation

  • By-law concerning the sanitation and maintenance of dwelling units

Select a borough

  • By name
  • By address

Boroughs

Ahuntsic-CartiervilleAnjouCôte-des-Neiges–Notre-Dame-de-GrâceLachineLaSalleLe Plateau-Mont-RoyalLe Sud-OuestL'Île-Bizard–Sainte-GenevièveMercier–Hochelaga-MaisonneuveMontréal-NordOutremontPierrefonds-RoxboroRivière-des-Prairies–Pointe-aux-TremblesRosemont–La Petite-PatrieSaint-LaurentSaint-LéonardVerdunVille-MarieVilleray–Saint-Michel–Parc-Extension
Enter an address to find its borough

Good to know

Several associations offer assistance to tenants intent on initiating proceedings against their landlord. For further information, please contact the Regroupement des comités logement et associations de locataires du Québec (RCLALQ).

Other procedures

  • Report the presence of brown marmorated stink bugs
  • Report the presence of insects or rodents in a dwelling

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