Report a maintenance or safety problem in a dwelling
Is your heating system defective? Is water infiltrating your dwelling? Is your plumbing not functioning properly? You must immediately notify your landlord about the problem by taking the following steps.
My borough
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or fax.
Division de l'urbanisme, des permis et des inspections
Suite 600
Montréal, QC H2N 2H8
Division de l'urbanisme, des permis et des inspections
Montréal, QC H2N 2H8
Division de l'urbanisme, des permis et des inspections
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Direction de l'aménagement urbain et des services aux entreprises
Direction de l'aménagement urbain et des services aux entreprises
Anjou, QC H1J 2E9
Direction de l'aménagement urbain et des services aux entreprises
Anjou, QC H1J 2E9
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Point of service
Montréal, QC H3X 2H9
Point of service
Montréal, QC H3X 2H9
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Division des permis et des inspections
Division des permis et des inspections
Lachine, QC H8S 2N4
Division des permis et des inspections
Lachine, QC H8S 2N4
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail.
Division de la qualité du milieu et de l'inspection
LaSalle, QC H8R 4A8
Division de la qualité du milieu et de l'inspection
LaSalle, QC H8R 4A8
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Document
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail.
Point of service
Fifth floor
Montréal, QC H2T 3E6
Point of service
Fifth floor
Montréal, QC H2T 3E6
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
Division des permis et des inspections
1er étage
Montréal, QC H4C 2K4
Division des permis et des inspections
1er étage
Montréal, QC H4C 2K4
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- Copie de l’avis écrit sommant le contrevenant (locataire ou propriétaire) d’effectuer les correctifs nécessaires dans les 10 jours ouvrables
- Reçu d’expédition de l’avis remis par Postes Canada
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail.
Division de l'aménagement urbain
L'Île-Bizard, QC H9C 1G9
Division de l'aménagement urbain
L'Île-Bizard, QC H9C 1G9
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a home inspection request to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- home inspection request form
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Document
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail.
Direction de l'aménagement urbain et des services aux entreprises
Montréal, QC H1N 1E1
Direction de l'aménagement urbain et des services aux entreprises
Montréal, QC H1N 1E1
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail.
Direction de l’aménagement urbain, des services aux entreprises et des relations avec les citoyens
Montréal-Nord, QC H1H 5R5
Direction de l’aménagement urbain, des services aux entreprises et des relations avec les citoyens
Montréal-Nord, QC H1H 5R5
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Permit counter – Outremont (2525)
Montréal, QC H2V 1K9
Montréal, QC H2V 1K9
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail.
Division de l'urbanisme et de l'environnement
Pierrefonds, QC H9A 2Z4
Division de l'urbanisme et de l'environnement
Pierrefonds, QC H9A 2Z4
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing or major cracks appear in the building
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement (previously known as Régie du logement), if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail.
Division des permis et de l'inspection
12090 Rue Notre-Dame Est
Montréal, QC H1B 2Z1
Division des permis et de l'inspection
12090 Rue Notre-Dame Est
Montréal, QC H1B 2Z1
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail.
Direction du développement du territoire et études techniques
2e étage
Montréal, QC H2G 2B3
Direction du développement du territoire et études techniques
2e étage
Montréal, QC H2G 2B3
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail.
Division des permis et des inspections
Saint-Laurent, QC H4M 2M7
Division des permis et des inspections
Saint-Laurent, QC H4M 2M7
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail or e-mail.
Montréal, QC H1R 3B1
Montréal, QC H1R 3B1
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Division des permis et des inspections
You must then submit your documents in person or forward them by postal mail.
Division des permis et des inspections
Verdun, QC H4G 1M4
Division des permis et des inspections
Verdun, QC H4G 1M4
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Required documents
- copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
- mailing receipt for the notice from Canada Post
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your documents in person or forward them by postal mail.
17th floor
Montréal, QC H2L 4L8
17th floor
Montréal, QC H2L 4L8
Legislation
If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord.
What to do if a landlord fails to take action
Immediately contact 311 if the problem poses an imminent danger, particularly if:
- your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
- your washroom facilities (toilets, bath, shower) or plumbing are not functioning
- water infiltrates your dwelling
- an outdoor wall appears close to collapsing
For any maintenance or safety problem not listed above, take the following steps:
Step 1: Send a letter to your landlord
You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.
You must keep the mailing receipt for the notice you receive from Canada Post.
Step 2: Request corrective action
If the problem is not resolved in spite of your efforts, complete the Inspection request form (French only) and sent it to the Permits and inspections division.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.
Document
Communication channels
Outside of Montréal: 514-872-0311
Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.
You must then submit your form in person or forward them by postal mail.
Division des permis et de l'inspection
Montréal, QC H3N 1M3
Legislation
Select a borough
Boroughs
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