Report a maintenance or safety problem in a dwelling

Is your heating system defective? Is water infiltrating your dwelling? Is your plumbing not functioning properly? You must immediately notify your landlord about the problem by taking the following steps.

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If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or fax.

Division de l'urbanisme, des permis et des inspections

Remote service only
555 Rue Chabanel Ouest
Suite 600
Montréal, QC H2N 2H8

Division de l'urbanisme, des permis et des inspections

555 Rue Chabanel Ouest, Bureau 600
Montréal, QC H2N 2H8

Division de l'urbanisme, des permis et des inspections

514-868-3299

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

Direction de l'aménagement urbain et des services aux entreprises

514-493-5115

Direction de l'aménagement urbain et des services aux entreprises

7171 Rue Bombardier
Anjou, QC H1J 2E9

Direction de l'aménagement urbain et des services aux entreprises

7171 Rue Bombardier
Anjou, QC H1J 2E9

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Point of service

5160 Boulevard Décarie
Montréal, QC H3X 2H9

Point of service

5160 Boulevard Décarie
Montréal, QC H3X 2H9

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

Division des permis et des inspections

514-637-7587

Division des permis et des inspections

1800, boulevard Saint-Joseph
Lachine, QC H8S 2N4

Division des permis et des inspections

1800, boulevard Saint-Joseph
Lachine, QC H8S 2N4

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

Division de la qualité du milieu et de l'inspection

55 Avenue Dupras
LaSalle, QC H8R 4A8

Division de la qualité du milieu et de l'inspection

55 Avenue Dupras
LaSalle, QC H8R 4A8

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Document

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

Point of service

201 Avenue Laurier Est
Fifth floor
Montréal, QC H2T 3E6

Point of service

201 Avenue Laurier Est
Fifth floor
Montréal, QC H2T 3E6

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Division des permis et des inspections

815 Rue Bel-Air
1er étage
Montréal, QC H4C 2K4

Division des permis et des inspections

815 Rue Bel-Air
1er étage
Montréal, QC H4C 2K4

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.
This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • Copie de l’avis écrit sommant le contrevenant (locataire ou propriétaire) d’effectuer les correctifs nécessaires dans les 10 jours ouvrables
  • Reçu d’expédition de l’avis remis par Postes Canada

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

Division de l'aménagement urbain

406 Montée de l'Église
L'Île-Bizard, QC H9C 1G9

Division de l'aménagement urbain

406 Montée de l'Église
L'Île-Bizard, QC H9C 1G9

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a home inspection request to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Documents required for your inspection request

The following three documents must be submitted at the time of filing your application:

  • home inspection request form (available below)
  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Document

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

Direction de l'aménagement urbain et des services aux entreprises

6854 Rue Sherbrooke Est
Montréal, QC H1N 1E1

Direction de l'aménagement urbain et des services aux entreprises

6854 Rue Sherbrooke Est
Montréal, QC H1N 1E1

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

4243 Rue de Charleroi
Montréal, QC H1H 5R5

4243 Rue de Charleroi
Montréal, QC H1H 5R5

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

Permit counter – Outremont (2525)

514-495-6234

1431 Avenue Van Horne, 2nd floor
Montréal, QC H2V 1K9

1431 Avenue Van Horne, 2nd floor
Montréal, QC H2V 1K9

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

Division de l'urbanisme et de l'environnement

13665 Boulevard de Pierrefonds
Pierrefonds, QC H9A 2Z4

Division de l'urbanisme et de l'environnement

13665 Boulevard de Pierrefonds
Pierrefonds, QC H9A 2Z4

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing or major cracks appear in the building

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement (previously known as Régie du logement), if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

Division des permis et de l'inspection

Maison du citoyen
12090 Rue Notre-Dame Est
Montréal, QC H1B 2Z1

Division des permis et de l'inspection

Maison du citoyen
12090 Rue Notre-Dame Est
Montréal, QC H1B 2Z1

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

Direction du développement du territoire et études techniques

5650 Rue d’Iberville
2e étage
Montréal, QC H2G 2B3

Direction du développement du territoire et études techniques

5650 Rue d’Iberville
2e étage
Montréal, QC H2G 2B3

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

Division des permis et des inspections

777 Boulevard Marcel-Laurin
Saint-Laurent, QC H4M 2M7

Division des permis et des inspections

777 Boulevard Marcel-Laurin
Saint-Laurent, QC H4M 2M7

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail or e-mail.

8400 Boulevard Lacordaire
Montréal, QC H1R 3B1

8400 Boulevard Lacordaire
Montréal, QC H1R 3B1

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

Division des permis et des inspections

514-765-7000

You must then submit your documents in person or forward them by postal mail.

Division des permis et des inspections

4555 Rue de Verdun, Bureau 109
Verdun, QC H4G 1M4

Division des permis et des inspections

4555 Rue de Verdun, Bureau 109
Verdun, QC H4G 1M4

Legislation

If you are a tenant and you notice a problem with your heating, ventilation, lighting or any other maintenance defect or safety concern, you must immediately notify your landlord. 

What to do if a landlord fails to take action

Immediately contact 311 if the problem poses an imminent  danger, particularly if: 

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

For any maintenance or safety problem not listed above, take the following steps:

Step 1: Send a letter to your landlord

You must notify your landlord about the situation by registered mail and request that he or she take the required corrective action within 10 business days.

You must keep the mailing receipt for the notice you receive from Canada Post.

Step 2: Request corrective action

If the problem is not resolved in spite of your efforts, you can submit a request for action to your borough.

This process does not limit your right to appeal to the Tribunal administratif du logement, if required.

Required documents

  • copy of the written notice calling upon the offender (tenant or landlord) to take the required corrective measures within 10 business days
  • mailing receipt for the notice from Canada Post

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your documents in person or forward them by postal mail.

800 Boulevard De Maisonneuve Est
Ground floor
Montréal, QC H2L 4L8

800 Boulevard De Maisonneuve Est
Ground floor
Montréal, QC H2L 4L8

Legislation

If you are a tenant and have noticed an issue concerning heating, ventilation, lighting or any other maintenance or safety defect, please complete the inspection application form below and send it to the Division des permis et de l’inspection. Contact 311 if the issue involves imminent danger. For example, if:

  • your heating system is defective and the outdoor temperature has remained below 0°C in the past few days
  • your washroom facilities (toilets, bath, shower) or plumbing are not functioning 
  • water infiltrates your dwelling
  • an outdoor wall appears close to collapsing

Before undertaking this procedure, it is recommended that you notify your landlords of the situation by registered mail and ask them to make the necessary adjustments within 10 working days. Taking this step will mean you can submit your case to the Tribunal administratif du logement if necessary.

Document

Communication channels

311

Outside of Montréal: 514-872-0311

Monday to Friday: From 8:30 a.m. to 8:30 p.m.
Saturday, Sunday and public holidays: From 9 a.m. to 5 p.m.

You must then submit your form in person or forward them by postal mail.

Division des permis et de l'inspection

405 Avenue Ogilvy, Bureau 111
Montréal, QC H3N 1M3

Legislation