Get a recycling bin repaired
Has your recycling bin been damaged? You can either have it repaired or, if it is not repairable, you can replace it.
We only repair bins that we have supplied. We do not repair store-bought bins.
My borough
No borough selected.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building. When there are two or more dwellings in a building, a small bin is provided for each dwelling and a large bin is provided for the building.
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin or large 360-litre wheeled bin |
Residential building with two or more dwellings | Small 67-litre bin |
Organizations
You are entitled to one bin per address or building.
Organization | Bin provided |
|---|---|
Non-profit organizations (NPO), schools, businesses, companies | Large 360-litre wheeled bin |
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, call 311.
Large bin
Contact 311 to have a 360-litre bin repaired.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days between 7 a.m. and 7 p.m. if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Put the bin upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
To get another bin, small or large, please contact 311.
We will take your contact information and the replacement bin will be delivered to your address.
For large bins, please provide the serial number (shown on the side of the bin) when you call.
If you want to have your broken bin collected when the new bin is delivered, be sure to make a request to that effect when you call.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin. It will be collected for recycling.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building. When there are two or more dwellings in a building, a small bin is provided for each dwelling and a large bin is provided for the building.
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin or large 360-litre wheeled bin |
Residential building with two or more dwellings | Small 67-litre bin |
Organizations
You are entitled to one bin per address or building.
Organization | Bin provided |
|---|---|
Non-profit organizations (NPO), schools, businesses, companies | Large 360-litre wheeled bin |
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, go to the Accès Montréal office or call 311.
Large bin
In order to have a 360-litre bin repaired, you must be the owner of the building.
Please call 311.
Provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place the bin upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
To get another bin, small or large, please contact 311.
We will take your contact information and the replacement bin will be delivered to your address.
For large bins, please provide the serial number (shown on the side of the bin) when you call.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. It will be collected for recycling when the new bin will be delivered.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building. When there are two or more dwellings in a building, a small bin is provided for each dwelling and a large bin is provided for each group of four dwellings.
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin or large 240-litre wheeled bin |
Residential building with two or more dwellings | Small 67-litre bin |
Organizations
Only the large wheeled bins provided to non-profit organizations (NPO), community centers and schools can be repaired.
We do not repair recycling bins from businesses and companies.
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, call 311.
Large bin
Contact 311 to have a 240- or 360-litre bin repaired.
Provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 to 15 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place the bin upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use blue transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Small bin
To get another bin quickly:
- Go in person to the Accès Montréal office with proof of residence (hydro bill, tax account), or
- Contact your éco-quartier by telephone to find out if the bins are available, then go there in person with proof of residence (hydro bill, tax account)
Large bin
In order to have a 240- or 360-litre bin replaced, please contact 311.
We will take your contact information and the replacement bin will be delivered to your address.
Please provide the serial number (shown on the side of the bin) when you call.
While waiting for the replacement bin
Completely empty and clean your old bin and place it upside down close to the front wall of the building, outside the fence.
This will make it easier to identify your bin. It will be collected for recycling.
You can ask your neighbour to share their bin or temporarily use blue transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building. When there are two or more dwellings in a building, a small bin is provided for each dwelling and a large bin is provided for the building.
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin or large 360-litre wheeled bin |
Residential building with two or more dwellings | Small 67-litre bin |
Organizations
You are entitled to one bin per address or building.
Organization | Bin provided |
|---|---|
Non-profit organizations (NPO), schools, hospitals, businesses, companies | Large 360-litre wheeled bin |
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, go to the Accès Montréal office or call 311.
Large bin
Contact 311 to have a 360-litre bin repaired.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days, between 7 a.m. and 7 p.m., if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Empty the bin completely and place it close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
To get another bin, small or large, contact 311.
We will take your contact information and the replacement bin will be delivered to your address a few weeks later.
For large bins, please provide the serial number (shown on the side of the bin) when you call.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. It will be collected for recycling.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building.
Building | Bin provided |
|---|---|
All types of buidings | Large 240- or 360-litre wheeled bin |
Organizations
You are entitled to one bin per address or building.
Organization | Bin provided |
|---|---|
Schools, hospitals, non-profit organizations (NPO), businesses, companies | Large 360-litre wheeled bin |
2. Have a bin repaired
Contact 311.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Completely empty your broken bin and place it upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin.
Repaired bin
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Contact 311 to get another bin.
Please provide the serial number (shown on the side of the bin) when you call.
We will take your contact information and the replacement bin will be delivered to your address.
While waiting for the replacement bin
Completely empty your broken bin and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin. It will be collected for recycling.
You can ask your neighbour to share their bin.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
Only buildings with nine or more dwellings have recycling bins. They are 360-litre ones.
Do you have a small 67-litre bin? This pilot project is now over. These bins cannot be repaired or replaced. You can still contact 311 to have your broken bin collected and recycled.
Organizations
Only non-profit organizations (NPOs), schools, daycare centres, hospitals and businesses have recycling bins. They are 360-litre ones.
2. Have a bin repaired
Contact 311 to have a 360-litre bin repaired.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days, on a Thursday between 7 a.m. and 5 p.m. if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Empty the bin completely and place it upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use blue transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Contact 311 to get another bin.
Please provide the serial number (shown on the side of the bin) when you call.
We will take your contact information and the replacement bin will be delivered to your address.
While waiting for the replacement bin
Completely empty your old bin, clean it, and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin. It will be collected for recycling.
You can ask your neighbour to share their bin or temporarily use blue transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building.
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin |
Residential building with two to five dwellings | Small 67-litre bin |
Residential building with six to eleven dwellings | Large 360-litre wheeled bin |
Immeuble résidentiel de 12 logements ou plus | Large 360- or 660-litre wheeled bin |
Organizations
Only the 360-litre wheeled bins provided to non-profit organizations (NPO), schools and hospitals can be repaired.
We do not repair recycling bins from businesses and companies.
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, go to the Accès Montréal office or call 311.
Large bin
Contact 311 to have a 360- or 660-litre bin repaired.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place the bin pside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use 50- to 150-litre transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Small bin
To get another bin right away go in person to the Accès Montréal office with proof of residence (hydro bill, tax account).
Large bin
Contact 311 to get another 360- or 660-litre bin.
Please provide us with the serial number (shown on the side of the bin) when you call.
We will take your contact information and the replacement bin will be delivered to your address.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin. It will be collected for recycling.
You can ask your neighbour to share their bin or temporarily use 50- to 150-litre transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents et organizations
You are entitled to one free large 360-litre wheeled bin per address or building, after your application is assessed and depending on available supply.
2. Have a bin repaired
Contact 311 to have your bin repaired.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days, between 7 a.m. and 7 p.m. if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place the bin close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Contact 311 to get a broken bin replaced.
Please provide the serial number (shown on the side of the bin) when you call.
We will take your contact information and the replacement bin will be delivered to your address.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin. It will be collected for recycling.
You can ask your neighbour to share their bin or temporarily use 50- to 150-litre transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin or large green 240- or 360-litre wheeled bin* |
Residential building with two to eight dwellings | Small 67-litre bin or large green 240- or 360-litre wheeled bin* |
Residential building with nine or more dwellings | Large green 240- or 360-litre wheeled bin* |
* The size of the bins distributed depends on the availability of the bins. | |
Organizations
Organization | Bin provided |
|---|---|
Non-profit organizations (NPO), hospitals, schools, businesses and companies | Large 240- or 360-litre wheeled bin* |
* The size of the bins distributed depends on the availability of the bins. | |
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, go to the Accès Montréal office or call 311.
Large bin
In order to have a 240- or 360-litre bin repaired, you must be the owner, manager or concierge of the building.
- Contact 311, or
- Go in person to the Accès Montréal office.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
Please provide us with the serial number (shown on the side of the bin) when you ask for your bin to be repaired.
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place the bin bin upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Small bin
To get a replacement bin, please call your éco-quartier to find out if the bins are available, then go there in person with a proof of residence (hydro bill, tax account).
- Éco-quartier Mercier–Hochelaga-Maisonneuve – Point of service Hochelaga-Maisonneuve
- Éco-quartier Mercier–Hochelaga-Maisonneuve - Point of service Mercier-Ouest
Once back at home, completely empty your old broken bin and place it upside down close to the front wall of the building, outside the fence. Call 311 and ask for your broken bin to be picked up.
Large bin
To request a replacement wheeled bin, you must be an owner, building manager or concierge.
- Please contact 311, or
- Go in person to the Accès Montréal office.
Please provide the serial number (shown on the side of the bin) when you make the request.
We will take your contact information and the replacement bin will be delivered to your address.
Please also request to have your broken bin collected at your home.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin. It will be collected for recycling.
You can ask your neighbour to share their bin temporarily.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building. When there are two or more dwellings in a building, a small bin is provided for each dwelling and a large bin is provided for the building.
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin or large 360-litre wheeled bin |
Residential building with two to eight dwellings | Small 67-litre bin |
Residential building with nine or more dwellings | Large wheeled 360-litre bin |
Organizations
Organization | Bin provided |
|---|---|
Non-profit organizations (NPO), community centres | Small 67-litre bin |
Schools, companies, businesses | Large 360-litre wheeled bin |
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, go to the Accès Montréal office or call 311.
Large bin
Contact 311 to have a large 360-litre bin repaired.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place the bin upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Small bin
To get another bin right away:
- Go in person to the Accès Montréal office with proof of residence (hydro bill, tax account), or
- Contact your éco-quartier by telephone to find out if the bins are available, then go there in person with proof of residence (hydro bill, tax account)
Large bin
You can request a replacement 360-litre bin if you are the owner of the building.
- Go in person to the Accès Montréal office with your tax account.
- Contact 311.
Please provide the serial number (shown on the side of the bin) when you request the replacement.
The replacement bin will be delivered to your address.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin. It will be collected for recycling.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building. Requests for more than one bin will be reviewed.
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin or large 240-litre wheeled bin |
Residential building with two or more dwellings | Small 67-litre bin |
Organizations
You are entitled to one bin per address or building. Requests for more than one bin will be reviewed.
Organization | Bin provided |
|---|---|
Non-profit organizations (NPO), hospitals, schools, businesses and companies | Large 240- or 360-litre wheeled bin |
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, call 311.
Large bin
Contact 311 to have a 240- or 360-litre bin repaired.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place the bin upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Small bin
To get your hands on this bin immediately, go in person to the cour de services with proof of residence (hydro bill, tax account).
Large bin
To reserve a 240- or 360-litre bin, call 311.
We will let you know when the bin is ready. You will need to pick it up at the cour de services with proof of residence (hydro bill, tax account).
Please provide the serial number (shown on the side of the bin) when you call.
Until you pick up your new bin
You can ask your neighbour to share their bin or temporarily use transparent bags.
Once you’ve picked up your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents et organizations
You are entitled to one green 360-litre wheeled bin per address or building.
2. Have a bin repaired
Call 311.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place the bin upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Call 311.
Please provide us with the serial number (shown on the side of the bin) when you call.
The bin will be delivered to your address.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin. It will be collected for recycling the day the new bin is delivered.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
We provide 360-litre wheeled bins.
You are entitled to one bin per single-family home or duplex. For buildings with three or more dwellings, a bin is provided for each group of three dwellings.
Organizations
Mon-profit organizations (NPO), hospitals and schools are entitled to one 360-litre bin per address or building, subject to an agreement with the Accès Montréal office.
We do not repair any bins from businesses and companies, which should have been purchased in store.
2. Have a bin repaired
Contact 311 to have a 360-litre bin repaired.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Empty the bin completely. It must be visible and accessible at all times, in the front yard or the side yard.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
To request a replacement bin:
- Contact 311, or
- Send us an e-mail, or
- Go in person to one of the two Accès Montréal offices:
Please provide the serial number (shown on the side of the bin) when you call.
One of our teams will analyze your request. If it is accepted, the bin will be delivered to your address a few weeks later.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin. It will be collected for recycling.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building.
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin |
Residential building with two to eight dwellings | Small 67-litre bin |
Residential building with nine or more dwellings | Large 360-litre wheeled bin |
Organizations
You are entitled to one bin per address or building.
Organization | Bin provided |
|---|---|
Non-profit organizations (NPO), community centres, schools, childcare centres, hospitals | Large 360-litre wheeled bin |
We do not repair recycling bins from businesses and companies.
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, please complete this form (in French). Your request will be handled by our partner, the eco-quartier.
Large bin
Please complete this form (in French) to have a 360-litre bin (or other large bin previously provided) repaired. Your request will be handled by our partner, the eco-quartier.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place the bin upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Small bin
Go in person to the Accès Montréal office with a proof of address (hydro bill, tax account) to get another bin right away.
At the counter, also request to have your broken bin collected at your home.
Once back at home, completely empty your old broken bin and place it upside down close to the front wall of the building, outside the fence. Our teams will come to pick it up and it will be recycled.
If you have not submitted a request to have your broken bin collected through the Accès Montréal office, you can contact 311.
Large bin
Please complete this form (in French). Your request will be handled by our partner, the éco-quartier.
The replacement bin will be delivered to your address.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin. It will be picked up by our teams to be recycled.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building.
Building | Bin provided |
|---|---|
Single-family home | 120-, 240- or 360-litres wheeled bin* |
Residential building with two or more dwellings | 120-, 240- or 360-litres wheeled bin* |
*The size of the bins distributed depends on the availability of the bins. If you want a smaller bin than the one you received, you must pay a fee of $33. | |
Organizations
Bins are supplied for a fee of $55 each.
Organization | Bin provided |
|---|---|
Non-profit organizations (NPO), hospitals, schools, businesses, companies | 360-litres wheeled bin |
2. Have a bin repaired
Call 311.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
You can keep using your bin. We will call you to confirm when your bin will be repaired.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Call 311.
Please provide us with the serial number (shown on the side of the bin) when you call.
We will take your contact information and the replacement bin will be delivered to your address. You will be contacted one or two days before the scheduled delivery date.
On the day of the delivery, place your old bin close to the front wall, outside the fence. It will be collected for recycling.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
Depending on the needs and the number of dwellings in your building, one or several bins will be supplied per address or building among these models:
- Small grey and green 67-litre bin
- Large 360-litre bin
Organizations
Depending on the needs, one or several bins will be supplied per address or building among these models:
- Small 67-litre bin
- Large 360-litre bin
Only the non-profit organizations (NPO) and community centres are entitled to those bins.
No bin will be supplied to schools, businesses and companies.
They must place their recyclable materials:
- In a 50- to 150-litre transparent plastic bin, closed, weighing no more than 25 kg when full.
- In a store-bought 360-litre green wheeled bin with a “European grip.” The European grip is the only one that is compatible with the lift systems on city trucks.
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, call 311 or your éco-quartier.
Large bin
Contact 311 to have a 360-litre bin repaired.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place it upside down close to the front wall of the building, outside the fence. The éco-quartier will contact you to tell you when the bin will be repaired.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Small bin
To get a 67-litre replacement bin:
- Contact your éco-quartier to find out if the bins are available, then go there in person with a proof of residence (hydro bill, tax account) and your broken bin to exchange it, or
- Go to your Accès Montréal office with a proof of residence (hydro bill, tax account). However, your broken bin must be brought to your éco-quartier.
Large bin
To request a wheeled replacement bin:
- Call your éco-quartier, or
- Call 311
The replacement bin will be delivered to your address a few weeks later.
Please provide us with the serial number (shown on the side of the bin) when you call.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building. When there are two or more dwellings in a building, a small bin is provided for each dwelling and a large bin is provided for the building.
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin or large 240-litre wheeled bin |
Residential building with two to eight dwellings | Small 67-litre bin |
Residential building with nine or more dwellings | Small 67-litre bin |
*660-litre bins are for condo towers only. | |
Organizations
You are entitled to one bin per address or building.
Organization | Bin provided |
|---|---|
Non-profit organizations (NPO), schools, businesses, companies | Large 240-, 360- or 660-litre wheeled bin |
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, call 311.
Large bin
Contact 311 to have a 240-, 360- or 660-litre bin repaired.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use transparent bags (except on L’Île-des-Sœurs where plastic bags are prohibited).
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Small bin
1. To get your hands on this bin immediately, go in person to the Maison de l’environnement de Verdun with proof of residence (hydro bill, tax account) and your damaged bin. Please call prior to going to make sure the bins are available.
2. If you are unable to go in person, please contact 311. We will take your contact information and the replacement bin will be delivered to your address.
Large bin
Call 311.
Please provide us with the serial number (shown on the side of the bin) when you call.
The replacement bin will be delivered to your address.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. It will be collected and recycled.
You can ask your neighbour to share their bin or temporarily use transparent bags (except on L’Île-des-Sœurs where plastic bags are prohibited).
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building. When there are two or more dwellings in a building, a small bin is provided for each dwelling and a large bin is provided for the building.
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin or large 360-litre wheeled bin |
Residential building with two or more dwellings | Small 67-litre bin |
Organizations
Organization | Bin provided |
|---|---|
Non-profit organizations (NPO), hospitals, schools, businesses, companies | Large 360-litre wheeled bin |
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, you have 3 options:
- Go to the Accès Montréal office
- Go to one of the éco-quartiers
- Call 311
Large bin
To have a 360-litre bin repaired:
- Call 311, or
- Send us a message with your name, phone number, address and bin size to [email protected].
Please provide a proof of residence (hydro bill, tax account).
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home within 10 business days if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place the bin upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use blue transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Small bin
To get a 67-litre replacement bin:
- Call 311, or
- Send us a message with your name, phone number, address and desired bin size to [email protected], or
- Visit one of the following points of service with proof of your address (electricity bill or tax account statement):
Large bin
To get a 360-litre replacement bin:
- Call 311, or
- Send us a message with your name, phone number, address and desired bin size to [email protected].
We will take your contact information and the bin will be delivered to your address.
For large bins, please provide us with the serial number (shown on the side of the bin) when you call.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. This will make it easier to identify your bin. It will be collected for recycling.
You can ask your neighbour to share their bin or temporarily use blue transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
Determine the size of your bin and find out how to submit a request to have it repaired.
1. Check the size of the bin
Please view the bin models to see the colours and sizes of the bins.
Then check what you are entitled to below.
Residents
You are entitled to one bin per address or building. When there are two or more dwellings in a building, a small bin is provided for each dwelling and a large bin is provided for the building, except for buildings with 13 or more dwellings.
Building | Bin provided |
|---|---|
Single-family home | Small 67-litre bin or large 240- or 360-litre wheeled bin |
Residential building with two to twelve dwellings | Small 67-litre bin |
Residential building with 13 to 40 dwellings | Large 240- or 360-litre wheeled bin |
Residential building with 41 or more dwellings | Large 360-litre wheeled bin |
Organizations
Businesses, companies, hospitals, schools and non-profit organizations (NPO) are entitled to 240- or 360-litre bins.
2. Have a bin repaired
Small bin
Only the broken lid is replaceable. To ask for the lid to be replaced, go to the Accès Montréal office or call 311.
Large bin
Contact 311 to have a large 240- or 360-litre bin (or large 660-litre bin previously provided to residential building with 41 or more dwellings) repaired.
Please provide us with the serial number (shown on the side of the bin) when you call.
Your bin will be repaired at home by appointment if the following parts are broken:
- lid cap and lid rod
- lid
- rod
- wheel
The bin is not repairable if the plastic body or the handles are broken, worn down, cracked or melted. If that is the case, we can replace your bin.
While waiting to have your bin repaired
Place the bin upside down close to the front wall of the building, outside the fence.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Repaired bin
A door hanger placed on the bin indicates that it has been repaired.
Use a marker to write your address on the bin. If the address fades over time, write it on the bin again so that it is always clearly identified.
3. Replace a non-repairable bin
Small bin
To get another bin, call one the three following éco-quartiers to check that the format is available, then go in person with proof of residence (hydro bill, tax account):
Large bin
To get a 240- or 360-litre replacement bin, call 311.
Please provide the serial number (shown on the side of the bin) when you call.
The replacement bin will be delivered at your address.
While waiting for the replacement bin
Completely empty your old bin and place it upside down close to the front wall of the building, outside the fence. It will be collected for recycling.
You can ask your neighbour to share their bin or temporarily use transparent bags.
Once you have your bin
Use a marker to write your address on the bin. If the address fades over time, write it again so that it is always clearly identified.
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